Jefferson Health

Scheduling Advocate - Lansdale - Full-Time

Montgomery County, PA · Part-time

Sponsorship not specifiedDetected 1 day ago

Process ImprovementHRISEpicHealth LiteracyPatient CareLeadership

About the role

Job Description - Serves as a primary point of contact for individuals seeking access to Jefferson Health services.
Facilitates scheduling for primary care, specialty services, diagnostics, screenings, and follow-up care.
Identifies and addresses barriers to care, including language, transportation, health literacy, and social determinants of health.

Provides proactive outreach and follow-up to support appointment completion and continuity of care.
Builds trusted relationships with patients, families, and community members through consistent engagement.
Supports planning and execution of community-based initiatives that promote preventive care and awareness of available services.
Partners with Jaisohn Center leadership and community stakeholders to expand access and strengthen engagement.
Embedded in the Jaisohn center daily operations and builds relationships with their clinical, operational, and leadership team.
Supports continuity across care settings, ensuring a seamless experience from community to clinical care and back.
Document patient interactions, referrals, outcomes, and outreach activities.

1 year Experience with hospital registration systems, such as Epic
Guides patients through referrals, insurance navigation, financial assistance programs, and required documentation.

High School Diploma. required
Bachelor's Degree preferred
Bilingual Korean/English strongly preferred, or experience working with Korean-speaking populations.

Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance.
For more benefits information, please click here
The Scheduling Advocate is a Jefferson Health-funded, community-embedded role based at the Jaisohn Center, designed to improve access, coordination, and continuity of care.
The role also supports community events, outreach activities, and partnership-building efforts that strengthen Jefferson Health's visibility and connection with the Jaisohn Center
Serves as a primary point of contact for individuals seeking access to Jefferson Health services.
Delivers culturally and linguistically appropriate education, navigation, and support, particularly for Korean-speaking patients.
Empowers individuals to participate actively in their healthcare journey through education and coaching.
Provides informal support, guidance, and advocacy to help patients navigate complex healthcare systems.
Represents Jefferson Health at community events, health fairs, screenings, and educational programs hosted through and in partnership with the Jaisohn Center.
Identifies opportunities to grow Jefferson Health's presence within the Korean community and increase access to services.

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This listing is sourced directly from Jefferson Health's careers page and normalized into a canonical job model.