TruGreen
Service Manager
Amherst, NY 14228
Sponsorship not specified$55k-$92kDetected 2 days ago
SalesExcelCustomer SupportLeadershipCommunicationTime ManagementMentoringMicrosoft OfficeAgronomy
About the role
- Job Description TruGreen is committed to providing personalized attention for our associates.
- Provides effective coaching and development of field staff so that they may positively impact customer retention through exceeding customer expectations.
- Works with other managers to identify ways to reduce customer cancellations. - Recruits, interviews and selects personnel needed to efficiently staff the service function.
Responsibilities
- Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.
- Supervises a team of technicians to ensure service (production and sales) goals are met. Maintains positive morale among personnel and actively promotes teamwork.
- Excellent leadership skills in team building, selecting talent, training, mentoring and developing a sales team, executing goals
- Practical knowledge of service industry and experience in developing and executing sales plans
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Ensures current licensing is maintained by all associates as required by company policy/state and/or federal law.
- 2+ years of supervisory management experience required.
- Current liability auto insurance required.
- Must be 21 years of age by date of hire.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Nice to have
- Bachelor's degree and sales experience preferred
- Requires extensive local travel.
Compensation
- Recruits, interviews and selects personnel needed to efficiently staff the service function. Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.
Benefits
- Use vision abilities for close, distance, color, peripheral, depth, and focus
- Education and Experience Requirements
- Associate's degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
Company info
- Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints. Ensures diplomacy concerning customer service-related concerns.
- Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints.
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This listing is sourced directly from TruGreen's careers page and normalized into a canonical job model.