TD Synnex
Technical Support Engineer
Reston Virginia
Sponsorship not specifiedDetected 29 days ago
JavaGoSQLAWSGCPCloud PlatformsLinuxProduct ManagementJiraConfluenceCustomer SupportResearchLeadershipCommunicationProblem Solving
About the role
- This is an ON-SITE position at our Reston, VA office.
- All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.
Responsibilities
- Provide technical support for assigned complex system-level software products including prioritization, analysis, and resolution of issues requiring evaluation of diverse factors.
- Effectively manage customer escalations related to complex problems in Apptium software products to ensure high customer satisfaction.
- Independently define and drive analysis and research of complex technical issues
- Perform root cause analysis using diagnostics such as product logs, source code, network logs, server utilization, and database reports to provide solutions for issues related to purchase and activation, billing discrepancies, and lifecycle management.
- Validate product bug fixes to ensure regression-free solutions and proper functionality.
- Develop and maintain troubleshooting plans documenting environment details, problem descriptions, analysis, next steps, and solutions in the Service Request Tracking System.
- Develop and maintain specialized test environments to reproduce and verify issues.
- Collaborate with R&D and internal stakeholders during product issue resolution.
- Independently define and drive analysis and research of complex technical issues; involve appropriate resources while maintaining consistent and timely customer communication.
Requirements
- and Required Skills
- Bachelor's degree or higher in Computer Science, Computer Engineering, or equivalent professional experience.
Nice to have
- 1-3 years of relevant experience preferred.
- Strong coding experience preferably in Java or GoLang
- knowledge of SQL and relational databases
- experience with diverse operating systems with Linux preferred.
Skills
- Apptium Technologies is an equal opportunity employer.
Compensation
- Competitive salary and compensation.
- Annual bonus based on personal performance.
Benefits
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed.
- Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
- Assist in scheduling team resources, identify improvement opportunities, provide after-hours coverage as needed, and lead training for new products or releases.
- Medical, dental, and vision insurance.
Company info
- Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing.
- These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
- What's In It For You?
- You may be exactly the person we're looking for!
Equal opportunity
- We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills.
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This listing is sourced directly from TD Synnex's careers page and normalized into a canonical job model.