Hello Heart

Hello Heart

IT Systems Engineer (EST)

Remote US · Full-time

Sponsorship not specified$110k-$120kDetected 4 days ago
PythonBashPowerShellGCPCloud PlatformsData AnalysisAgentic AIComplianceSystems EngineeringLeadershipCommunicationProblem SolvingMicrosoft Office

About the role

  • This role will be expected to regularly work Eastern Standard Time zone hours.
  • We are a global company with teams across the US and Tel Aviv.

Responsibilities

  • Administer, optimize, and support core software as a service platforms, including Google Workspace, Slack, Zoom, Linear, Iru, Microsoft Office, and Microsoft Intune.
  • Build and maintain internal systems, automations, dashboards, and analytics that extend core platforms and improve visibility into access, employee lifecycle workflows, license utilization, and operational performance.
  • Drive high-quality Help Desk delivery, including support for executive leadership, by resolving issues quickly, identifying root causes, and turning recurring requests into scalable, automation-powered solutions.
  • Create, maintain, and improve runbooks, troubleshooting guides, and internal documentation to strengthen team consistency, reduce time to resolution, and support long-term operational excellence.
  • Use information security platforms and continuous monitoring tools to support audit readiness, identify risks, and improve operational controls.

Requirements

  • 3+ years of experience in Information Technology Systems Engineering, Systems Administration, or advanced Help Desk escalation, ideally in a fast-paced, high-growth, or scale-up environment.
  • Hands-on experience building custom solutions and automations in Google Cloud Platform, with proficiency in Python, Bash, PowerShell, or similar scripting languages.
  • Deep knowledge of Google Workspace Enterprise administration, Single Sign-On, System for Cross-domain Identity Management, and mobile device management platforms such as Microsoft Intune, Kandji, or Jamf.
  • Bachelor's degree or equivalent practical experience.
  • Experienced building AI agents and using coding assistants in your daily workflow to delegate multi-step technical work, accelerate scripting, troubleshoot systems, and improve operational efficiency.
  • Experience working with representational state transfer application programming interfaces and building integrations across business systems.
  • Experience operating in a regulated environment, including Health Insurance Portability and Accountability Act or Service Organization Control 2, with familiarity using continuous compliance monitoring tools such as Vanta.
  • Strong troubleshooting, root-cause analysis, and problem-solving skills, with the ability to identify patterns and build durable solutions.
  • Exceptional written and verbal communication skills, with experience supporting remote teams and executive stakeholders.
  • The US base salary range for this full-time position is $110,000.00 to $120,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary only and do not include equity or benefits.
  • Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.

Compensation

  • Please note that the compensation details listed in US role postings reflect the annual salary only and do not include equity or benefits.
  • Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member.

Benefits

  • Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers.
  • Own the hardware and software lifecycle, including purchasing, deployment, asset tracking, license management, support, and secure retirement.
  • is determined by additional factors, including job-related skills, experience, and relevant education or training.

Company info

  • This role will be expected to regularly work Eastern Standard Time zone hours. We are a global company with teams across the US and Tel Aviv.
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This listing is sourced directly from Hello Heart's careers page and normalized into a canonical job model.