Mass General Brigham

Mass General Brigham

Process Improvement Specialist I

Boston-MA

Sponsorship not specifiedDetected 4 days ago
Project ManagementProcess ImprovementRecruitingCustomer SupportEHR/EMRPatient CareRadiologyResearchLeadershipCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

  • This role interfaces with the patient and the speech-language pathologist.
  • This is a unique position within the MGH Department of Speech, Language and Swallowing Disorders that straddles supporting patient services, administrative management, and quality improvement.
  • We are seeking someone who is interested in healthcare, works well in a team environment, enjoys impacting the care of patients, has strong interpersonal skills, and is organized and takes initiative.

Responsibilities

  • Summary The inpatient Patient Services Liaison is responsible for providing appropriate, effective, and efficient services through non-clinical care coordination, assistance during video swallow studies, and clinical operations support.
  • The Patient Services Liaison is primarily involved in daily operations and special projects in the inpatient setting and is expected to maintain collaborative relationships at MGH to ensure quality care.
  • Provide at the elbow support for patient care. This role will have direct contact with the patient within the hospital, assisting the inpatient SLP.
  • Provide support for team and department-lead projects, technology, and perform general clerical duties to support the team operations
  • Work with the inpatient coordinator and/or clinical manager to schedule meetings, maintain internal documents, run weekly operations reports to inform improvement efforts
  • Act as the liaison for troubleshooting issues requiring internal (within MGB) and external (vendor) support/provide technical support
  • Use the EHR to complete administrative clinical support activities including scheduling radiology appointments and running reports
  • Support outpatient administrative teams with tasks as needed.
  • Coordinate video swallow procedures, communicate information, and assist in and perform duties associated with these studies including schedule transport, set up, clean up, and transporting materials.
  • Performs all other duties as assigned.

Requirements

  • Bachelor's Degree Related Field of Study required
  • Can this role accept experience in lieu of a degree?
  • Education
  • Licenses and Credentials
  • Experience
  • Healthcare operations, therapy assistant, and/or process improvement experience preferred
  • Familiarity with healthcare operations, patient care processes, and healthcare quality standards.
  • Excellent communication and interpersonal skills to collaborate with various stakeholders and healthcare providers
  • Strong problem-solving and critical-thinking skills to identify process issues and implement effective solutions.
  • Manage time and responsibilities with a sense of ownership and self-drive
  • Proficient in Teams, Outlook, Powerpoint, and basic project management to lead and coordinate projects.
  • Takes initiative

Nice to have

  • Process Improvement/Quality Management Experience 1-2 years preferred

Skills

  • Knowledge, Skills and Abilities
  • Demonstrates effective written and oral communication skills.

Compensation

  • Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.
  • The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.
  • In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
  • We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Benefits

  • May participate in quality improvement projects to optimize patient care, patient safety, streamline processes, and improve healthcare outcomes.

Equal opportunity

  • 1200 The General Hospital Corporation is an Equal Opportunity Employer.
  • We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
  • Mass General Brigham Competency Framework
  • At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level.
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This listing is sourced directly from Mass General Brigham's careers page and normalized into a canonical job model.