LILT
Director of Customer Success
San Francisco, CA · Director
Sponsorship not specifiedDetected 8 days ago
GitMachine LearningLLMsAgentic AISalesforceAccount ManagementCustomer SuccessWebflowResearchCommunicationCollaboration
About the role
- ABOUT LILT AI is changing how the world communicates - and LILT is leading that transformation.
- We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.
- Our company virtues-Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1-guide everything we do.
Responsibilities
- You'll lead a US-based team of Customer Success Managers to drive rapid onboarding, exceptional service delivery, and measurable business results, ultimately powering our expansion and solidifying our reputation for world-class customer experience.
- Quantify the impact of your work: Drive data-driven decisions by measuring key metrics like quality scores, Customer Success scores, NRR (Net Retention Rate), and CSAT (Customer Satisfaction Score).
- Build, cultivate, and inspire the Americas Customer Success team.
- Collaborate for success: Foster strong relationships with both leaders and individual contributors in Pre-Sales, Post-Sales, and Product teams to ensure a seamless customer journey.
- Customer success mastery: Demonstrated expertise in designing, building, and leading customer success programs that deliver measurable results.
- Cross-functional collaboration: Strong ability to collaborate effectively with diverse teams across the company.
- Global mindset: A global perspective and the ability to collaborate with dispersed teams effectively.
- So they set out to build something better.
- 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation
Requirements
- 8+ years of experience working in the localization/LSP industry.
Nice to have
- 5+ years of experience leading, managing, and building high-performing Customer Success/Account Management teams, ideally in a fast-paced, technology-driven environment.
Skills
- AI is changing how the world communicates - and LILT is leading that transformation.
Benefits
- LILT has been a machine learning company since its founding in 2015.
Company info
- Our founders, Spence and John met at Google working on Google Translate.
- As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone.
- While together at Google, they were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company.The quality just wasn't there.
- LILT was born.
- At the time, machine translation didn't meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap.
- While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.
- With AI innovation accelerating and enterprise demand growing, the next phase of LILT's journey is just beginning.
- What sets our platform apart:
- Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
- Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
- Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review
Visa & Work Authorization
- If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.
This listing is sourced directly from LILT's careers page and normalized into a canonical job model.