Dialpad

Dialpad

Software Engineer, ML Inference Platform

Kitchener, Canada

Sponsorship not specified$111k-$134kDetected 20 hours ago
RailsDistributed SystemsCloud PlatformsPlatform EngineeringMachine LearningAgentic AIMLOpsA/B TestingResearchCommunication

About the role

  • Strong candidates may come from different technical backgrounds.
  • Some will be strongest in productionization and platform systems.
  • Some will lean toward runtime and serving.

Responsibilities

  • You will help design, build, and improve the systems that connect AI capability development to production reality.
  • Building or improving deployment and release pathways for AI-backed services.
  • Building or automating evaluation systems that make release decisions evidence-based.

Requirements

  • reducing the time and friction required to get in-house AI capabilities into reliable and scalable production, while preserving operational discipline and truthful quality judgment.
  • 2 to 6 years of professional software engineering experience, with a proven track record of shipping production infrastructure or real systems that matter.
  • Experience in writing solid, maintainable production code and applying strong software engineering fundamentals to solve complex debugging challenges.

Nice to have

  • Experience with cloud infrastructure, containerized environments, managed ML platforms, or service orchestration systems.
  • Experience with model serving, deployment systems, experiment tracking, artifact/version management, or ML lifecycle tooling.
  • Experience with distributed systems, service platforms, search/relevance systems, internal enablement tooling, or production AI platforms.
  • Experience with testing, benchmarking, experimentation systems, or evaluation frameworks that informed release decisions.
  • Exposure to applied AI, speech, conversational systems, customer-facing workflows, or other production ML domains.
  • The range displayed on each job posting reflects the target range for new hire salaries for the position.
  • $111,000 - $133,500 CAD
  • Why Join Dialpad

Skills

  • Bachelor's degree in Computer Science, Engineering, or equivalent related experience.
  • Experience in operating within ambiguous, cross-functional environments where requirements evolve and interfaces are real.
  • About Dialpad
  • Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
  • Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
  • Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
  • Being a Dialer
  • At Dialpad, AI isn't just a feature; it's how our teams do their best work every day.

Compensation

  • For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below.

Company info

  • The work is highly consequential, highly practical, and closely tied to the company's broader AI strategy.
  • We are not building one-off demos or isolated launches.
  • What will not vary is the mission: your work should make the broader AI Platform organization faster, safer, and more effective at turning in-house AI capability into production reality.
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This listing is sourced directly from Dialpad's careers page and normalized into a canonical job model.