Handshake

Trust & Safety Specialist — 6-Month Contract

Remote (USA) · Contract

Sponsorship not specifiedDetected 26 days ago

CRMCustomer SupportCommunicationCollaboration

About the role

Handshake is seeking a Trust & Safety Specialist for a 6-month contract role.
In this position, you will help protect the integrity of the Handshake platform by reviewing user activity, investigating reports, enforcing policies, and identifying risks that may affect our users or marketplace.
Our Trust & Safety team plays a critical role in maintaining a safe, reliable, and high-quality experience for students, employers, universities, and other users across the platform.

Document investigations clearly, including evidence reviewed, actions taken, and rationale for decisions.
Support queue-based moderation and investigation workflows while meeting quality and productivity expectations.
Collaborate with cross-functional partners to improve detection, escalation, and enforcement processes.
Maintain user privacy, confidentiality, and sound judgment when handling sensitive information.
You communicate clearly with internal partners and contribute to operational improvements.

1-3+ years of experience in Trust & Safety, content moderation, fraud investigation, risk operations, marketplace integrity, customer support, or a related field.
Strong judgment and ability to apply policies consistently to nuanced situations.
Experience working with internal tools, ticketing systems, CRM platforms, or moderation queues.
Comfort handling sensitive, potentially distressing, or ambiguous content.
if working from home, you must be located in AZ, DC, CA, CO, FL, GA, ID, IL, IN, MA, MD, ME, MI, MN, NC, NM, NV, NJ, NY, OR, PA, SD, TN, TX, VA, WA, or WI.
Excellent attention to detail and comfort reviewing high volumes of information.
Clear written communication skills, including the ability to document decisions and explain complex issues concisely.
Ability to manage competing priorities in a fast-paced environment.
Comfort handling sensitive, potentially distressing, or ambiguous content. High integrity, discretion, and respect for user privacy.

Experience working on a two-sided marketplace, career platform, social platform, SaaS product, or online community.
Familiarity with common online abuse patterns, including phishing, scams, spam, fake accounts, impersonation, and social engineering.
Experience supporting policy enforcement, account review, fraud detection, or abuse investigations.
Comfort using data, internal signals, and investigative reasoning to assess risk.
You make accurate, consistent, and well-documented enforcement decisions.
You help reduce harmful activity and improve user trust across the platform.
You identify repeat abuse patterns and escalate meaningful trends.
You balance speed, quality, empathy, and sound judgment in daily casework.

Handshake is an equal opportunity employer.
We are committed to building an inclusive environment for people of all backgrounds and encourage candidates from underrepresented communities to apply.

This listing is sourced directly from Handshake's careers page and normalized into a canonical job model.