Think Academy US
Front Desk & Operational Supervisor
San Jose · Contract
Sponsorship not specified$25k-$35kDetected 15 days ago
CRMCustomer SupportLeadershipCommunicationProblem SolvingMentoringOrganizational SkillsMicrosoft Office
About the role
- This role serves as the primary point of contact for parents, students, and visitors while ensuring smooth campus operations, strong parent satisfaction, and achievement of enrollment and retention goals.
- The ideal candidate is customer-focused, highly organized, and passionate about education.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Responsibilities
- Monitor and maintain high customer service standards across all parent-facing interactions.
- Manage student check-in/check-out procedures and attendance tracking.
- Lead, train, and mentor Front Desk Coordinators, School Advisors, and Customer Service staff.
- Monitor team performance and provide coaching, feedback, and professional development support.
- Build strong relationships with students and families to enhance retention and satisfaction.
- Collaborate with teaching, academic, and operations teams to ensure a positive student experience.
- Support student retention initiatives and family engagement programs
- Enrollment & Business Support
- Support trial class scheduling, placement tests, and enrollment activities.
- Follow up with prospective families and support enrollment conversion efforts.
Requirements
- Ability to multitask and thrive in a fast-paced environment.
- Proficiency in Microsoft Office, Google Workspace, and CRM systems.
- Required Qualifications
- 2+ years of experience in customer service, education, student services, hospitality, or administrative operations.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving abilities.
Nice to have
- Experience managing customer service teams and handling escalated concerns.
- Familiarity with enrollment processes and student information systems
- Think Academy is an equal opportunity employer.
- Monday and Saturday are required workdays
- Two days off per week based on business needs and scheduling
- Assist families with course selection and registration processes.
- Prepare reports related to enrollment, attendance, customer service metrics, and retention.
- Ensure compliance with company policies and operational procedures.
Compensation
- Pay Range: $ 25-35 /hour, depending on experience
Benefits
- Create staff schedules and ensure adequate front desk coverage during operating hours.
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This listing is sourced directly from Think Academy US's careers page and normalized into a canonical job model.