FareHarbor

Director of Client Implementation & Enablement

Denver · Director

No sponsorship$102k-$153kDetected 21 days ago

ExpressAccount ManagementPerformance ManagementCustomer Success

About the role

FareHarbor is seeking a strategic, operationally strong, and innovative leader to serve as our Director, Client Onboarding & Enablement.
Set clear direction, operating rhythms, and increasing performance expectations for leaders and teams alike
Ensure our teams are set up for success with core knowledge trainings and that we are tracking and improving performance as we grow

Lead and develop a large (50+ person), manager-led onboarding & enablement organizations, responsible for driving new and existing client revenue across client onboarding builds, trainings and related implementation functions
Build a high-accountability, high-trust culture that is motivated by client impact, operational rigor, innovation, and continuous improvement
Coach and develop managers and emerging leaders, strengthening bench depth and succession planning
Evolve Onboarding from a primarily transactional function into a strategic, scalable client implementation engine that supports both acquisition and retention/expansion
Build a more connected client journey across pre-sale, onboarding, go-live, and post-live support in partnership with Sales, AM, Support, and Ops
Own performance against key onboarding outcomes, such as time-to-live, Sales and AM Enablement
Strengthen Onboarding's role in supporting Sales and AM through technical consultations, retrainings and expansionary support
Design and operationalize an updated service model, with delineation between self-service, standard-service, and white-glove
Social hours & events and team-building

Required Experience:
10+ years of experience in onboarding, implementation, professional services, customer success, commercial operations, or a related client-facing function in a SaaS company
5+ years of experience leading leaders and managing multi-layered teams with meaningful operational complexity in a high-growth SaaS or tech-enabled environment
Proven track record improving time-to-value, implementation speed, operational efficiency, and customer outcomes
Experience designing or scaling tiered service models across high-touch and scaled/self-service motions, with a high focus on AI-driven processes
Demonstrated ability to use data, metrics, and operating discipline to improve performance at scale
Experience leading through change, ambiguity, and organizational evolution

Experience in B2B SaaS, travel, hospitality or similarly operationally complex environments
Experience implementing workflow automation, AI-assisted processes, or tooling that reduces manual work and improves consistency
Preferred Experience:

$ 102,258-$153,387, plus 20% bonus potential
Please note you must be authorized to work in the United States for this position.
At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive.
We're committed to inclusion, welcoming all qualified job seekers to apply and join our 'ohana.</em

Please note you must be authorized to work in the United States for this position.

This listing is sourced directly from FareHarbor's careers page and normalized into a canonical job model.