Symphony Communication Services
Customer Success Associate
New York
Sponsorship not specified$70k-$80kDetected 23 days ago
ComplianceAccount ManagementOnboardingCustomer SuccessCommunicationCollaborationOrganizational Skills
About the role
- Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics.
- Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions.
Responsibilities
- Support the Account Management and Customer Success teams in onboarding and re-engagement activities to drive customer adoption and usage
- Partner with Marketing and Product teams to maintain and update customer-facing resources (collateral, training materials, documentation)
- Work cross-functionally to support issue resolution and ensure a consistent, high-quality customer experience
- Build subject-matter expertise in Symphony's platform and the industry to better support customer needs
- Highly organized and able to manage multiple customer activities simultaneously
- Local events, team building, and development opportunities
Requirements
- 1+ years of experience in Customer Success, Account Management, Support, or related client-facing roles in SaaS or technology
- The Customer Success Associate has a good understanding of customer workflows, an interest in financial services, and growing knowledge of how Symphony is used across firms.
Nice to have
- Experience in financial services, FinTech, or enterprise SaaS
- Exposure to project coordination or customer onboarding
- Familiarity with enterprise communication or collaboration tools
- Proficiency in Spanish or Portuguese is a plus
Skills
- Intelligent.
Compensation
- $70,000 - 80,000 base salary per year
Benefits
- Regional specific competitive benefits
- Build your own Benefits (BYOB) perk
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Comfortable learning new technologies and supporting customers in a technical product environment
Company info
- Assist customers with deployment plans and coordination of engagement initiatives to ensure timely and smooth execution
- Deliver standard product demonstrations and training sessions to help customers understand Symphony functionality and common best practices
- Enjoys a fast-paced environment and working directly with customers
Equal opportunity
- We are an equal opportunity employer and value diversity at our company.
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This listing is sourced directly from Symphony Communication Services's careers page and normalized into a canonical job model.