Personalis, Inc

Client Experience Specialist

Fremont, CA · Full-time

Sponsorship not specified$63k-$76kDetected 5 days ago

AlgorithmsSalesforceCRMSalesOutbound SalesProcurementCustomer SupportCommunicationTime ManagementOrganizational Skills

About the role

Personalis is based in Fremont, California.
Hybrid - Onsite on Monday & Tuesday Summary: As a Client Experience Specialist, you will be at the forefront of our commitment to providing excellent service as we grow our diagnostic business.
You will play a key role in supporting the company's clinical testing operations by ensuring a seamless experience for both patients and oncology offices.

Manage inbound and outbound communication with patients, physicians offices and pathology labs using Salesforce/Service Cloud (CRM).
Follow up with physicians offices to gather missing test requisition form information and document interactions ensuring accurate and complete case management and resolution.
Manage patient mobile phlebotomy appointments and specimen collection logistics.
Provide support to patients by addressing questions and concerns regarding clinical testing.
Collaborate with internal teams including accessioning, laboratory operations and clinical staff to ensure patient reports are delivered within expected turnaround times.
Partner with the clinical sales team to provide customer support and address inquiries.
We aim to drive a new paradigm for cancer management, guiding care from biopsy through the life of the patient.
Our highly sensitive assays combine tumor-and-normal profiling with proprietary algorithms to deliver advanced insights even as cancer evolves over time.
Our products are designed to detect minimal residual disease (MRD) and recurrence at the earliest timepoints, enable selection of targeted therapies based on ultra-comprehensive genomic profiling, and enhance biomarker strategy for drug development.

Bachelor of Science or related degree is preferred.
A minimum of 0-3 years of experience in a physician/patient facing role is required.
Familiarity with clinical workflows, diagnostic testing or laboratory operations is a plus.
Prior experience with Salesforce/Service Cloud, LIMS and G Suite preferred.

Our client experience specialists are instrumental in managing the intake, coordination and follow up of test orders.

The hiring range for this position is $63,000 to $76,000 per year, which may factor in various geographic regions.

Work closely with the billing team to obtain patient medical records and insurance.

At Personalis, we value your security.
Please note that all official correspondence from our team will come exclusively from @ personalis.com email addresses.
We will never ask for personal financial information or conduct interviews over text or chat platforms.
If you receive a suspicious request, it is likely a scam.
We are committed to a safe recruitment experience and actively work with authorities to investigate and prosecute cyber crimes targeting our community.
Personalis is an Equal Opportunity for Employer/Minorities/Females/Veterans/Disabilities.
#LI-KK1 #LI-Hybrid
Communicate efficiently and clearly with customers regarding the status of testing and reporting.
At Personalis, we are transforming the active management of cancer through breakthrough personalized testing.

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