Linksolutionsinc

PKI Service Desk Technician

Sierra Vista, AZ, United States

No sponsorshipDetected 8 days ago

CybersecurityComplianceCustomer SupportCiscoCommunicationProblem SolvingOrganizational SkillsCompTIA

About the role

If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions!
We participate in the E-Verify Employment Verification Program.

Provide Tier I and Tier II technical support for PKI-related incidents, service requests, and security access issues.
Respond to and resolve daily Public Key Infrastructure (PKI) and card-access support requests, including user permissions, certificate issues, account access, and application-related access problems.
Process, issue, renew, revoke, and maintain digital certificates throughout the certificate lifecycle.
Support SSL/TLS certificate requests, installations, renewals, and troubleshooting across servers, applications, and network devices.
Manage privileged user accounts, including account creation, modification, renewal, reinstatement, and deactivation in accordance with security policies.
Maintain accurate records of certificate inventories, system configurations, and support activities.
Implement approved changes to PKI infrastructure in accordance with established change management and security procedures.
Collaborate with cybersecurity, network, server, and application teams to troubleshoot and resolve PKI-related incidents.
Support compliance, audit, and security initiatives by maintaining documentation and adhering to organizational policies and industry best practices.
Self-motivated professional with the ability to work independently and manage multiple priorities with minimal supervision.

Associate degree in Computer Science, Information Systems, Information Technology, or a related field, or a minimum of two (2+) years of relevant experience supporting enterprise IT systems.
Experience supporting Public Key Infrastructure (PKI) environments, including troubleshooting certificate, authentication, access, and encryption-related issues.
Experience monitoring, maintaining, and assessing the performance, availability, and security of PKI systems and services.
Knowledge of cybersecurity principles, identity and access management, and best practices for protecting sensitive data and PKI infrastructure.
Current Computing Environment (CE) certification, or the ability to obtain the required certification within 90 days of hire.
Support and process PKI service requests, escalating complex technical issues to senior engineers or administrators as required.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related technical discipline.

Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

Evaluate certificate health and identify issues related to expiration, revocation, trust chains, configuration, and compliance requirements.

This listing is sourced directly from Linksolutionsinc's careers page and normalized into a canonical job model.