simplepractice55

Learning Operations Specialist — Contractor

United States · Contract

Sponsorship not specifiedDetected 20 hours ago

Data AnalysisData VisualizationLogisticsVendor ManagementHRISPatient CareCommunicationCollaboration

About the role

We are currently launching Sana and Udemy in phases.
The contractor will provide specialized services to ensure each phase launches smoothly and that the systems are refined and optimized based on defined project outcomes.
This is an engagement estimated at up to 35 hours per week, though the nature of the work will vary across the engagement period.

These platforms are new to the organization, and the rollout will require ongoing configuration, support, troubleshooting, and iterative improvements as we learn what works.
The contractor will receive and respond to project communications and support inquiries primarily through Slack, with response expectations and protocols to be agreed upon at engagement start..
Configure and maintain automations that support onboarding workflows and training assignments
Build and maintain reporting dashboards in Sana Insights that enable ongoing monitoring of program performance and eliminate the need for manual report pulls
Manage relationships with third-party courseware vendors, including contract tracking and content library maintenance
Support phased rollouts of Sana and Udemy, including launch preparation, post-launch troubleshooting, learner communication, and recommending iterative improvements between phases based on feedback and usage data
Manage the TD communications and production calendar and coordinate launch support for new programs, courses, and initiatives
Create and maintain process documentation, SOPs, and playbooks so team knowledge is not dependent on any one person
Support the creation of QA checklists and content standards for decentralized content creators across the organization
Learner Support & Team Collaboration

The contractor will bring deep technical proficiency in LMS platforms, a proven ability to build systems and surface data-driven recommendations, and a client-focused approach to inquiry management and issue resolution.

More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management.

SimplePractice is seeking an independent contractor with demonstrated expertise in learning operations and LMS administration to support a six-month project engagement with our Talent Development function.
Support program logistics including enrollment, scheduling, and coordination for learning programs across the employee lifecycle
At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.
Award-winning and people-first, SimplePractice is shaping the future of health tech.
Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work.

Administration and maintenance of Sana LMS, including course configuration, learner access, group management, and content publishing
Troubleshoot LMS issues and including training assignments, automations, and integrations are functioning properly
Define and recommend key metrics for new course and program launches in Sana, proposing what to track and why based on program goals
When surveys are launched in Sana, create dashboards that surface results for the team in real time.
Collect and consolidate training data from third-party courseware providers and incorporate into Sana reporting as needed

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