Rogo

Customer Support Specialist

San Francisco

Sponsorship not specifiedDetected 22 days ago

Customer SupportCommunication

About the role

Pain points and feedback surfaced directly informs product improvements as we continue to scale.
Assist clients and teammates to diagnose root causes and provide clear workarounds where needed.
Contribute to operational efficiency and scalability by identifying process optimizations and automation.

You'll own real surface area and watch the world's most sophisticated users rely on your work.
Rogo is seeking our first Customer Support Specialist to be a key player on our fast-paced Support team, ensuring we deliver an exceptional experience for our clients.
You will provide client support through chat and email to existing Rogo clients, working at the front lines to provide assistance to clients in need.
Handle customer queries in our day-to-day support queues (chat and email), ensuring timely resolution of issues and adherence to SLAs.
Work collaboratively with our Customer Support Managers to streamline and scale support alongside Rogo clientele.
Work collaboratively across Product, Engineering, Sales and Post-Sales to ensure stakeholders are informed and have visibility into Support context.
A passion for delivering a best-in-class customer experience and a relentless drive for operational excellence.

You are high-intensity and care a lot about what you do, and you're ecstatic to work at a startup.
You are ambitious.
You have fun solving problems that others think are impossible.
You are curious.
You are an owner.
You are autonomous, self-directed, and comfortable working with ambiguity.
You are collaborative, organized, thoughtful, and kind.
There is nowhere else you can work on it at this scale.

Exceptional organizational and prioritization skills within an ambiguous environment and high-volume queues.
Excellent verbal and written communication skills with a keen eye for detail.

Highly ambitious, with a desire to be an early hire at a fast-growing company, with the opportunity to build out and influence a future team.

Rogo has strong product adoption with the world's leading financial institutions, and we are still early.
The upside is enormous.

This listing is sourced directly from Rogo's careers page and normalized into a canonical job model.