Thatch
Program Manager, Operations Enablement
Austin, Texas, United States
Sponsorship not specified$130k-$150kDetected 18 hours ago
OnboardingLeadershipCommunicationProblem SolvingMentoringPublic SpeakingAdaptabilityOrganizational Skills
About the role
- This requires a first-class Operations organization that provides top level service to our customers.
- You'll engage with new hires, current team members, and Operations leaders to enhance their understanding of Thatch's products, processes, and tooling.
- This is a high-impact role with real ownership - scaling knowledge and expertise as the Operations team grows is critical to the success of Thatch.
Responsibilities
- Build the Operations enablement function from scratch, with real ownership and impact
- Lead onboarding training sessions, ensuring an engaging and effective training experience for new hires
- Build strong relationships with stakeholders to identify their unique enablement needs and Operations skills gaps
- Collaborate with subject matter experts to develop engaging training materials, including presentations, role-plays, and interactive exercises that enhance efficiency and drive business outcomes
- Proven ability to design and deliver engaging training sessions, both virtual and in-person
Requirements
- 3-5 years of experience in operations, enablement, or a related field, with a focus on onboarding or skills development
Compensation
- Estimated Compensation Range
Benefits
- Provide ongoing coaching and support to Operations team members to reinforce learning and drive continuous improvement
- Help drive a learning culture at Thatch by building strong relationships with stakeholders in your region
- A passion for teaching, a strong grasp of adult learning principles, and the ability to deliver engaging, hands-on programs while representing a positive and collaborative team
Company info
- Background we're looking for
This listing is sourced directly from Thatch's careers page and normalized into a canonical job model.