Dexterity

Dexterity

Senior Manager, Site Operations

Hagerstown, MD · Senior

Sponsorship not specified$180k-$210kDetected 28 days ago
Full-Stack DevelopmentLogisticsCustomer SuccessSystems EngineeringRoboticsLeadershipCommunicationProblem SolvingConstruction Management

About the role

  • This is a highly visible role where your decisions will directly influence deployment quality, customer trust, operational readiness, and Dexterity's ability to scale Physical AI systems in production environments.

Responsibilities

  • Maintain an integrated execution plan across site readiness, installation, commissioning, training, support readiness, and operational handoff activities.
  • Lead day-to-day coordination with systems integrators, subcontractors, vendors, customer stakeholders, and internal Dexterity teams.
  • Drive execution accountability through structured tracking of owners, milestones, blockers, risks, and escalations.
  • Review technical documentation including Statements of Work (SOWs), engineering drawings, requirements documents, responsibility matrices, commissioning plans, safety documentation, and acceptance criteria.
  • Manage deployment punch lists and drive closure through documented evidence and verification.
  • Validate completion evidence including commissioning reports, inspection records, test results, training completion records, customer signoffs, and acceptance documentation.
  • Partner with customer operations leaders to support decisions involving workflow design, staffing, throughput objectives, operating windows, and system utilization.

Requirements

  • 10+ years of experience leading complex technical deployments involving robotics, industrial automation, warehouse automation, material handling systems, infrastructure programs, or related environments.
  • Ability to interpret engineering drawings, technical specifications, commissioning plans, acceptance criteria, and project documentation.
  • Experience managing vendors, systems integrators, contractors, field service providers, and installation teams.
  • Proven ability to assess technical readiness and operational readiness independently.
  • Demonstrated ability to balance operational objectives, customer needs, safety requirements, and deployment timelines.
  • Experience in parcel, logistics, fulfillment, warehouse, distribution center, or high-throughput industrial environments.
  • Experience with robotics systems, PLCs, industrial controls, safety systems, MHE, WMS/WES integrations, commissioning, or site acceptance testing.
  • Required
  • Experience operating at a Senior Manager, Site Execution Lead, Technical Program Manager, Deployment Manager, Operations Manager, or similar leadership level.
  • Strong technical literacy across robotics, automation, controls, electrical and mechanical systems, industrial equipment, or comparable technologies.
  • Strong project execution, risk management, and escalation management skills.
  • Excellent communication skills with technical teams, customer stakeholders, site leadership, and executive audiences.
  • Willingness to be onsite regularly throughout deployment, commissioning, and stabilization activities.
  • Preferred
  • Prior responsibility for day-to-day operational performance in warehouse or industrial settings.

Nice to have

  • Ideally based in the Hagerstown / Western Maryland region, or within practical commuting proximity such as Frederick, MD
  • Chambersburg / Greencastle, PA
  • Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work.
  • We're starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world.
  • Our systems are software-driven and hardware-agnostic and have already picked over 15 million goods in production.
  • And did we mention we're customer-obsessed?
  • We're a diverse and multidisciplinary team with a culture built on passion, trust, and dedication.
  • Come join Dexterity and help make intelligent robots a reality!

Compensation

  • Base pay is one component of Dexterity's total rewards package, which may also include equity, comprehensive medical, dental, and vision benefits, and other compensation elements depending on eligibility.
  • The annual base salary range for this position is $180,000-$210,000 USD. Actual compensation will be determined based on factors including experience, skills, education, and overall qualifications.
  • Final compensation will be determined on a case-by-case basis and will also consider relevant experience and internal equity.

Equal opportunity

  • Employer
  • Dexterity is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
  • Dexterity is proud to be an equal opportunity employer.
  • We are committed to creating an inclusive environment for all employees and applicants.
Apply directly at Dexterity →Create a free account for alerts like thisView Dexterity immigration profile

This listing is sourced directly from Dexterity's careers page and normalized into a canonical job model.