Leadstackinc
Unified Communications Engineer II
Los Angeles, CA, United States · Mid
Sponsorship not specifiedDetected 1691 days ago
Customer SupportTCP/IPCiscoVoIPUnityCommunicationMentoring
About the role
- Serves as a resource to less experienced team members on escalated issues of a routine nature.
- Acquires and applies broad knowledge of Keck Medicine of USC, its services and processes.
- Participates in the evaluation, development, implementation, integration and administration of internal and external business solutions.
Responsibilities
- The Unified Communications II will independently plan, install, integrate and validate network software and hardware solutions.
- Resolves issues and navigates obstacles to deliver work product.
- Delivers technical solutions for the voice network infrastructure, WAN, and wireless.
- Develops, manages and tests disaster recovery solutions.
- Maintains and tests disaster recovery solutions.
Requirements
- 9 years of relevant business support and/or information technology support experience if no Bachelor of Science in Computer Science, Information Systems, Computer Engineering, or related field.
- Working knowledge of designing, installing, specific to Nortel, Avaya and Cisco and service providers such as AT&T
- Familiarity with ITIL Frameworks
- Thorough documentation and business language skills are also required
- Requires hands-on expertise with Nortel/Avaya and Cisco Unified Communications phone equipment, cable infrastructure and WAN circuits
- Must be able to communicate the impact and solutions of application/system problems in business language
Nice to have
- Bachelor Science in Computer Science, Information Systems, Computer Engineering, or related field
- Cisco Certified Network Associate (CCNA) certificate preferred
- Cisco Certified Network Professional (CCNP) certificate preferred
- Avaya Certified Integration Specialist (ACIS)/ Avaya Implementation Professional Specialist (AIPS) certification preferred
- Microsoft Certified Technology Specialist (MCTS) certification preferred
Benefits
- Supports the mission, vision, values and strategic goals of Keck Medicine of USC.
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