Lifefitness

Service Operations Manager

Rosemont, IL · Staff+ · Full-time

Sponsorship not specified$81k-$117kDetected 31 days ago

Data VisualizationComputer VisionCRMExcelOperations ManagementSupply ChainProcess ImprovementERPCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringMicrosoft Office

About the role

Join us as we empower the world to work out, creating healthier lives together.
At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation -in the gym and in every corner of our facilities.
We persevere and get it done, with a clear purpose to inspire each other to live healthier lives.

Responsibilities

T he Service Operations Manager l eads the administrative and operational support functions of our field service organization.
In this highly visible role, you will oversee teams responsible for dispatching, third-party technician coordination, customer support, and service reporting while driving operational excellence and customer satisfaction.
This position is ideal for a collaborative and analytical leader who thrives in fast-paced environments, values process improvement, and is passionate about building high-performing teams and scalable service operations.

Requirements

Bachelor's degree in Business Administration, Operations Management, Supply Chain, or related field preferred; equivalent experience considered.
5+ years of experience in field service operations, service coordination, dispatch management, or related operational leadership roles.
Strong understanding of field service operations, scheduling, and customer support processes.
Experience with ERP, CRM, or field service management systems specifically oracle preferred.
Experience with Power BI, Tableau, or other reporting/dashboard tools.
Proficiency in Microsoft Office Suite, particularly Excel and reporting tools.

Skills

Monitor workflow, resource allocation, customer satisfaction, and service -related metrics as assigned to ensure operational goals are met.
Establish performance expectations and provide coaching, training, and performance feedback.
Ensure timely and accurate scheduling of both direct and 3 rd party field technicians.
Escalate and resolve customer concerns in a professional and timely manner.
Ensure accurate service documentation, reporting, and data integrity within service management systems.
Analyze operational data, KPIs, and service trends to identify improvement opportunities.
Monitor technician productivity, utilization, response times, and SLA compliance.
Other projects and responsibilities as assigned

Compensation

The salary range for this position, intended for U.S. applicants, is $81,000 - $117,400 annually.The actual salary will vary based on applicant's education, experience, skills, and abilities.

Benefits

At Life Fitness / Hammer Strength, we're not just building equipment-we're shaping the future of fitness.
As a global leader in fitness innovation, we design and deliver high-performance, reliable solutions that empower people around the world to live healthier lives.

Visa & Work Authorization

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This listing is sourced directly from Lifefitness's careers page and normalized into a canonical job model.