Archy
Customer Support Specialist
United States
Sponsorship not specifiedDetected 16 days ago
Agentic AICustomer Support
About the role
- Those teeth you are showing deserve the best care you can give them, yet the status quo of the software your dentist uses today is outdated.
- This role will also require troubleshooting technical issues as they arise and escalating more severe ones to the engineering team.
- This position requires a 5-day schedule of 9:00 AM - 6:00 PM ET.
Responsibilities
- The Customer Support Specialist role directly supports customers by building close, long-term client relationships and providing real-time assistance.
- Customer Support Specialists are hired into a single, fixed schedule based on current business needs (with available shifts including Monday through Friday, Tuesday through Saturday, or Sunday through Thursday).
Requirements
- Exceptional ability to communicate and foster positive relationships, both in written and verbal communications.
- Basic technical skills required to use the product (typing skills, troubleshooting browser issues, and hardware connections to computers).
Benefits
- Competitive pay and equity (some roles may be eligible for performance-based incentives or bonuses)
- Health, dental, and vision insurance
- Accrual vacation policy
- Archy is looking for an experienced dental office manager or software support specialist interested in working at a software company that provides outstanding customer support to dental offices.
- This role includes conducting live training sessions with dental offices and interacting with them by phone and video to support their use of Archy.
- Deliver exceptional support that drives meaningful value for our dental practices.
- Provide support for questions related to billing and claims sent through Archy and its integration with the dental clearinghouse.
Company info
- Investigate potential technical problems with Archy software as reported by customers, troubleshoot with the customer, and proactively seek solutions.
- Many of the issues customers need help with involve billing and insurance claims the practice submits through Archy.
This listing is sourced directly from Archy's careers page and normalized into a canonical job model.