Holland Knight
IT Support Technician
Miami
Sponsorship not specifiedDetected 31 days ago
AndroidCustomer SupportCiscoVoIPProblem SolvingMicrosoft Office
About the role
- This position is based in our Miami office.
- Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com.
- Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file.
Responsibilities
- The IT Support Technician will be responsible for providing technical support to attorneys and staff.
- Accurately document incidents and resolutions in the IT ticketing system.
- Support office administration activities, projects and priorities.
- Contribute to internal specialty support team and major IT initiatives.
- Collaborate with internal IT teams on projects and operational activities.
Requirements
- Experience configuring and supporting printers and multifunction devices.
- Experience using ServiceNow to log IT Incidents.
- Experience supporting and troubleshooting audio-visual equipment.
- Ability to sit or stand for extended periods of time.
- Ability to lift and move equipment weighing as much as 50 lbs
- Travel on a limited basis as required.
Nice to have
- Bilingual - Spanish/English
- Experience working with a US company.
Skills
- Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.
- Strong customer service orientation, with a can-do attitude and follow-through skills.
- Proficient problem-solving skills.
- Broad experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.).
- Strong customer services orientation.
- Ability to communicate well in both written and oral form.
- Required Qualifications & Education:
- Bachelor's Degree or country equivalent.
- 0-2 years of experience in a corporate environment.
- Experience supporting and troubleshooting Cisco VoIP phone and voicemail system.
- Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams.
- Experience using and supporting Apple and Android mobile devices and Oses.
Company info
- We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.
- We are seeking an IT Support Technician to join our team.
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This listing is sourced directly from Holland Knight's careers page and normalized into a canonical job model.