Illumio
Escalation Engineer
Canada - Remote
Sponsorship not specifiedDetected 57 days ago
Cloud PlatformsLinuxCustomer SupportZero TrustCommunicationProblem SolvingMentoring
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odds of building a lasting career here
40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 5 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card intent detected
Illumio, Inc. obtained a prevailing wage determination for Software Developers in Sunnyvale, CALIFORNIA on 2026-06-24. No matching green-card filing appears in our data yet. The determination expires in 16 days (2026-09-21), and a green-card filing must follow before then or the employer starts over.+1 more active determination on file
Files H-1B transfers
13 transfer filings in the last year, covering 13 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience.
- Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.
- Joining our team means tackling meaningful challenges, protecting over one million workloads globally, and containing cyberattacks and ransomware before they escalate into disasters.
Responsibilities
- Provide technical product support to field engineers and technicians for complex problems on company products. May interact with customer and company personnel to isolate and fix product issues
- Provide design, reliability and other technical feedback to R&D
- Experience as a Technical Support Engineer working with Support and Services functions such as case management and call resolution management
- A drive to solve practical business problems with client-centric solutions
- All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature.
Requirements
- Fluency in English, Spanish, and/or Portuguese is required
- Experience with public cloud infrastructure and services
Nice to have
- Expertise with Windows and Linux Operating Systems (AIX and Solaris is a plus)
Benefits
- Mentoring team members and provide Peer Learning and Cross-Training
- Enjoy learning new technologies, applications, and systems
- An enthusiastic self-starter with a commitment to learning, customer empathy, and team communication
Company info
- You will work with industry leading customers in maintaining Illumio's technology deployments
- You will be responsible for logging and updating cases, informing customers of the case status and providing solution(s) as they become known, in a professional, timely manner, over the lifetime of the support request
- Escalation Engineers need to understand customer systems and configurations. Analyze problems/defects and recommend solutions
- Be able to work closely with external customers, other support engineers, Development, Sales and others as needed, to gain knowledge and provide solutions
- Ability to set customer expectations appropriately and accurately
- Handle escalations to R&D as needed
- Provides updates to technical product documentation as issues are identified and fixed
- Always interacts with customers directly via email, phone and remote analysis tools. Act as the primary communication contact dealing with customer issues
- Populates content and updates to the company knowledge base for both internal and external users
- Assists internal field teams whenever a pre-sales issue is reported through to engineering
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This listing is sourced directly from Illumio's careers page and normalized into a canonical job model.