Easyservice

Easyservice

PBX Operator – St. Mary's Hospital

Richmond, VA

Sponsorship not specified$60k-$301kDetected 1 day ago
ComplianceCustomer SupportIntercomHIPAACommunicationCritical ThinkingMicrosoft Office

About the role

  • Thank you for considering a career at Bon Secours!
  • Scheduled Weekly Hours: 40 Work Shift: Evenings (United States of America) PRIMARY FUNCTION/GENERAL PURPOSE OF POSITION: Serves as a representative for a hospital-based, multiple function call center.
  • Responsible for relaying incoming, outgoing, and inter-office calls in a friendly, effective and efficient manner.

Requirements

  • Also requires the ability to appropriately handle angry and/or distressed callers.
  • as well as the ability to multitask in a fast-paced work environment.
  • Employee will be required to rotate on call after hours and weekends.
  • Requires computer knowledge and the ability to utilize software applications such as Microsoft Outlook, Microsoft Word and Internet Explorer, and additional software programs as implemented.
  • Also must be able to multitask between various software applications.
  • Requires the ability to receive and convey information in a clear and concise manner.
  • Informs management of required database updates.
  • Work requires the ability to read, write, type 25 WPM, follow oral and written instructions, and communicate effectively at a high school or GED level; with a minimum of six months of recent customer service experience in a call center environment, medical call center preferred.
  • Work requires the interpersonal skills and a customer service orientation necessary to answer calls, relay messages and communicate effectively with internal and external callers in a tactful and respectful manner. Use a calm, tactful demeanor and appropriate communications during sensitive, emotional and crisis situations. Also requires the ability to appropriately handle angry and/or distressed callers.
  • Work requires strong communications skills, a pleasant friendly voice, and a professional appearance in representing the IS Telecommunications Department to medical staff, patients and the public. Also requires the ability to perform as a team member and work under pressure.
  • Work requires the ability to exercise critical thinking skills and the analytical ability necessary to initiate procedures for emergency situations, such as fire, medical emergencies, disaster drills, and security and maintenance emergencies; as well as the ability to multitask in a fast-paced work environment.
  • Work requires the availability to work all shifts, including in inclement weather, travel between multiple facilities as necessary; therefore requires reliable transportation. Employee will be required to rotate on call after hours and weekends. Individual must work with little or no supervision.
  • Requires computer knowledge and the ability to utilize software applications such as Microsoft Outlook, Microsoft Word and Internet Explorer, and additional software programs as implemented. Also must be able to multitask between various software applications.
  • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
  • Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
  • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
  • Tuition assistance, professional development and continuing education support

Nice to have

  • Work requires the ability to read, write, type 25 WPM, follow oral and written instructions, and communicate effectively at a high school or GED level

Compensation

  • $60k-$301k

Benefits

  • Benefits may vary based on the market and employment status.
  • Telecommunications Operators- Richmond Health Source Shared Services

Equal opportunity

  • If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia
  • and Emporia, Virginia, which are Affirmative Action and
  • Equal Opportunity Employer, please email recruitment@mercy.com.
  • If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.
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