Realtyincome

IT Service Desk Analyst

San Diego, California · Internship

Sponsorship not specified$28k-$34kDetected 15 days ago

PowerShelliOSAndroidAzureProcess ImprovementCustomer SupportCommunicationCollaborationProblem SolvingMicrosoft OfficeMicrosoft Teams

About the role

This role is responsible for resolving hardware, software, mobile device, and access related issues, managing endpoint devices, supporting Microsoft 365 services, and maintaining accurate documentation within ServiceNow and Confluence.
The Analyst plays a key role in workstation deployment, software and hardware asset management, account administration, and endpoint security.
The position also contributes to process improvement through automation of repetitive tasks using tools such as PowerShell, helping to improve efficiency and service delivery across the IT organization.

Provide end user support for hardware, software, mobile devices, Microsoft 365 applications, and related technology services.
Manage incidents and service requests through ServiceNow, ensuring timely resolution and communication throughout the ticket lifecycle.
Deploy, configure, maintain, and repair workstations, peripheral devices, and software applications.
Manage corporate devices, including mobile devices, through Microsoft Intune.
Support Microsoft Teams collaboration tools, audio and video conferencing, and telephony services.
Maintain software and hardware asset inventories, including lifecycle planning, upgrades, replacements, and compliance tracking.
Develop and maintain knowledge base articles, technical documentation, and end user support resources.
Partner with third party vendors and internal teams to coordinate issue resolution and service improvements.
Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to employees across the organization while ensuring a high quality user experience.

Experience supporting Windows operating systems, Microsoft Office applications, and end user hardware.
Experience supporting Apple iOS and Android mobile devices.
A qualified candidate will typically have:
1+ years of IT Help Desk, Service Desk, Desktop Support, or related internship or professional experience.
Strong troubleshooting, analytical, and problem solving skills.
Excellent customer service, communication, and interpersonal skills.
Ability to manage multiple priorities in a fast paced environment.
The hourly pay range for this position is $27.65 - $34.19 - $42.76.

Experience with Microsoft Intune, Active Directory, Azure Active Directory, and Microsoft 365 administration preferred.
Experience using ServiceNow or a similar ticketing platform preferred.
Exposure to PowerShell scripting or automation tools preferred.
Familiarity with endpoint monitoring and management solutions such as NinjaOne preferred.
Experience with AI enabled productivity tools, including Microsoft Copilot, is a plus.
Bachelor's degree in Computer Science, Information Systems, or a related field preferred.

Monitor endpoint health and performance using NinjaOne and other management tools.

building enduring relationships and brighter financial futures.
This guiding principle serves as a beacon for our team, influencing every action we take.
Our employees consistently invest their time, commitment, and dedication into the company, and in turn, they receive investment returns in the form of purpose, belonging, and opportunities for advancement.
We are committed to best-in-class corporate responsibility practices through environmental initiatives, governance programs, and community outreach projects.
From the boardroom to the breakroom, our team members make a difference every day.

This listing is sourced directly from Realtyincome's careers page and normalized into a canonical job model.