Profound

Ads Solutions Manager

New York, New York

Sponsorship not specified$130k-$180kDetected 7 days ago

FigmaAccount ManagementValuationCustomer SuccessCommunication

About the role

This is a high-impact, customer-embedded role at the intersection of customer success, sales engineering, and product.
There is no established playbook for this yet.

Own the customer relationship from kickoff through ongoing campaign management for a portfolio of design partner and early customer accounts
Build the playbook as you go: today there isn't one, and you'll be writing it
A builder's mindset: you'd rather help design the process than inherit one

Profound is the marketing platform for the AI era.
As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it.
Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel.
As an Ads Solutions Manager, you will work directly with the brands running campaigns through Ads Studio, our paid visibility product built on top of our core organic visibility platform.
Experience in a client-facing role such as engagement management, customer success, or account management, ideally somewhere you owned the full relationship rather than a slice of it
Comfortable working with ambiguity and early-stage products
Want to become a real subject matter expert in a technical, fast-moving product area.
You don't need an ads background already, but you need to want to go deep

For this role, the expected base salary range is $130,000 to $180,000 before variable compensation (NYC).

Track account health, flag risk early, and manage the beta-to-paid transition as accounts mature
Startup instincts, whether from prior experience at an early-stage company or from actively seeking that kind of environment, paired with wanting the stability of a well-funded, fast-growing company around it

Run onboarding for new accounts so customers go live smoothly and get to value fast
Serve as the primary post-sale partner for Ads Studio customers during their entire lifecycle with the product
You will own the customer relationship end to end, from signed deal through onboarding through ongoing campaign management, and be the subject matter expert customers turn to for anything related to targeting, bidding, pixel setup, or reporting.
Clear, sharp communicator who can translate effectively between customers and internal teams

This listing is sourced directly from Profound's careers page and normalized into a canonical job model.