SurveyMonkey

SurveyMonkey

Director, Product Management - Expansion, Retention & Payments

Canada - Remote · Director · Full-time

Sponsorship not specifiedDetected 12 days ago
A/B TestingProduct ManagementSalesFP&AResearchLeadershipCommunication

About the role

  • With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips.
  • Discover how at surveymonkey.com http://surveymonkey.com.
  • This is a high-impact leadership role responsible for the financial engine of our self-serve business and a critical bridge to our enterprise motions.

Responsibilities

  • We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms.
  • Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
  • Manage, mentor, and scale a high-performing team of Growth and Payments PMs to deliver against key company-wide revenue priorities.
  • Own the PLG Expansion Strategy by defining and executing the roadmap for self-service upgrades, cross-sells, and seat expansion to maximize customer lifetime value (LTV) within the self-serve base.
  • Build the Self-Serve-to-Enterprise bridge by designing and optimizing Product-Qualified Lead (PQL) funnels.
  • Drive Global Retention and own the end-to-end subscriber retention lifecycle.
  • Develop product interventions, win-back strategies, and tailored experiences to minimize churn and maximize Gross and Net Retention Rates (GRR/NRR).
  • Own the booking performance for cart conversion, checkout abandonment, and subscription renewals.
  • Manage experimentation frameworks, KPIs, and strategic analyses to inform executive decision-making regarding monetization structures and customer LTV.

Requirements

  • 7+ years of Product Management experience, with at least 3+ years in a product leadership/people management role.
  • Deep expertise in Product-Led Growth (PLG), specifically optimizing SaaS funnels, retention loops, and self-serve-to-enterprise (sales-assist) pipelines.
  • Highly analytical with a proven track record of owning revenue-driving metrics (GRR, NRR, Conversion) and running rigorous A/B testing frameworks.
  • Ability to navigate complex cross-functional environments, influencing stakeholders across Engineering, FP&A, Legal, and Sales.
  • Exceptional communication skills, with the ability to distill complex architectural or financial concepts into clear strategic narratives for executive leadership.

Compensation

  • The base pay provided for this position ranges from $178,500 / year - $210,00 / year CAD depending on the geographic market and assuming a full-time schedule.

Benefits

  • Direct the roadmap for a scalable, compliant, and flexible global payments platform that supports modern monetization, pricing/packaging innovations, and complex enterprise billing structures.

Company info

  • SurveyMonkey is the world's most popular platform for surveys and forms, built for business-loved by users.
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This listing is sourced directly from SurveyMonkey's careers page and normalized into a canonical job model.