American Tire Distributors
Distribution Center Support Coordinator
Indianapolis, IN
Sponsorship not specifiedDetected 6 hours ago
SalesSupply ChainCustomer SupportCommunicationCollaboration
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Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Join our team at American Tire Distributors!
- Generate reports, compose communications, and plan actions to resolve issues promptly. - Execute resolutions promptly when errors occur during customer delivery.
Responsibilities
- Ensure the facility maintains adequate supplies to support operational needs efficiently.
- Ensure timely processing of customer orders and notify appropriate partners to escalate concerns proactively. Generate reports, compose communications, and plan actions to resolve issues promptly.
- Execute resolutions promptly when errors occur during customer delivery. Manage real-time phone escalations and respond promptly to system ticketed items.
- Manage customer service and operations within the CPU area based on distribution center volume
- Manage documents via various systems, adhering to document management practices consistently.
- Verify and complete daily processes outlined in the Day-In-Life document
Requirements
- As required by the position.
- High School or GED degree Associates.
- While performing the duties of this job, the employee is occasionally required to stand
- Travel required:
Nice to have
- Collect and deposit funds at the Distribution Center in collaboration with designated payment receivers.
- Handle cash, checks, and credit card processing securely and according to policy.
- Generate reports, communicate effectively, and strategize solutions.
- Ensure timely processing and payment of vendor invoices for services rendered.
- Generate reports, compose communications, and plan actions to resolve issues promptly.
- Execute resolutions promptly when errors occur during customer delivery.
- Identify and correct errors in deposits made by drivers promptly and accurately throughout the day.
- prioritize excellent customer service and operational efficiency.
Skills
- Builds Customer Loyalty
- Builds Rapport
- Customer-Focused Approach
- Navigates Customer Challenges
- Masters Service Conversations
- Service Into Sales
- Strengthens Customer Connections
- Physical Demands/Working Conditions
Benefits
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Company info
- As the nation's premier tire distributor, ATD's coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.
- Handle cash, checks, and credit card processing securely and according to policy. - Communicate product delays to sales teams and directly inform customers when Supply Chain Operations encounter errors preventing scheduled deliveries.
- Our people are passionate about what they do, the product they sell, and the customers they serve.
- If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
- Communicate product delays to sales teams and directly inform customers when Supply Chain Operations encounter errors preventing scheduled deliveries. Generate reports, communicate effectively, and strategize solutions.
Equal opportunity
- American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace
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This listing is sourced directly from American Tire Distributors's careers page and normalized into a canonical job model.