Phamily
Clinical Operations Manager
Sandy Springs, GA · Director · Full-time
H1B sponsorship availableDetected 13 days ago
RESTOperations ManagementLogisticsPerformance ManagementEpicCernerEHR/EMRPublic HealthPatient CareLeadershipCommunicationMentoringOrganizational Skills
About the role
- This role will directly report to the Director of Clinical Operations and will work cross-functionally with Product, Client Success, Service Delivery, and Leadership teams to ensure high performance, quality outcomes, and strong patient engagement.
Responsibilities
- Oversee hiring, onboarding, training, performance management, as well as directly manage and provide ongoing coaching for a team of RNs, LPNs, CMAs, and Clinical Care Coordinators.
- Support care team members in managing triage, care coordination, and clinical interventions and manage staff schedules, workload distribution, and clinical escalations.
- Identify and implement process improvements that improve patient experience and clinical outcomes.
- Partner with internal teams (Product, Client Success, Service Delivery and Engineering) to improve workflows and platform usage.
- Support client-facing initiatives, including clinical quality improvement and program implementation initiatives, provider coordination, and performance reviews.
- We collaborate across teams, perspectives, and disciplines.
Requirements
- Bachelor's degree in Nursing with an active, unrestricted RN compact license.
- 12+ years of clinical experience, including 1-2 years in a leadership or operations management role.
- Strong understanding of Care Management, Care Coordination, CCM/APCM workflows, CMS regulations, and quality programs.
- Access to a secure, private at home work environment with secure home internet and ability to travel 20% for team or client meetings.
- This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.
Nice to have
- Proficiency in EHR systems (Epic, Cerner, eCW or Veradigm preferred).
- Preferred requirements:
- Bilingual (Spanish speaking) a plus.
Compensation
- Our Compensation & Benefits
Benefits
- About Jaan Health/Phamily
- Jaan Health is a leading AI-based care management company serving healthcare providers.
- Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases.
- We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA.
- Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
- 12 vacation days accrued annually for rest, travel, and personal time
- Up to 9 sick/wellness days to prioritize your health and well-being
- This is a hybrid position and includes a competitive benefits package with health insurance, paid time off, a retirement plan, and opportunities for growth in a fast-paced healthcare technology environment.
Equal opportunity
- Phamily is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
Visa & Work Authorization
- This position is not eligible for visa sponsorship.
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This listing is sourced directly from Phamily's careers page and normalized into a canonical job model.