Donor Network West
Donation Coordinator I
San Ramon, CA
Sponsorship not specifiedDetected 2407 days ago
Operations ManagementLogisticsProcurementEHR/EMRFDA RegulatoryCommunicationCollaborationTime ManagementAdaptabilityMicrosoft Office
About the role
- The Donation Coordinator I (DC I) is a key member of a dedicated team that helps transform loss into hope by facilitating the gift of life through tissue donation.
- As the first point of contact in the donation process, the DC I is responsible for receiving donor referrals, assessing donation suitability, coordinating cases, and ensuring every opportunity for donation is maximized.
- This role is vital in fulfilling DNWest's mission to save and heal lives through the selfless generosity of donors and their families.
Responsibilities
- Provide compassionate and professional support to grieving families, helping them honor their loved one's legacy through donation.
- Accurately document all referral details in iTransplant (iTX) to ensure seamless case progression.
- Obtains and documents all relevant information appropriately and thoroughly throughout the entirety of a case to maximize donation opportunities.
- Offer suitable tissue to processing partners and accept tissue for recovery on behalf of select partners.
Requirements
- Possess basic knowledge of disease processes and related conditions.
- Must be able to effectively maneuver through multiple computer programs operating at the same time while sitting for long hours, must be able to stay focused and attentive.
- Strong organizational and time management skills with the ability to prioritize tasks independently and collaboratively.
- Ability to think critically, solve problems, and adapt in a fast-paced, high-stakes environment.
- Must have strong team building, prioritization, and strategic skills, with the ability to collaborate effectively and foster a positive work environment with DNWest staff.
- Required: High School diploma or equivalent.
- Ensures timely completion of chart corrections as required.
- Must be able to effectively maneuver through multiple computer programs operating at the same time while sitting for long hours, must be able to stay focused and attentive. These programs include, but are not limited to, computers, office equipment, telephonic management systems, electronic medical records, and Microsoft Office systems.
- Excellent communication skills to interact professionally with hospital staff, funeral homes, medical examiners/coroners, and processing partners.
- Compassionate and professional demeanor when speaking with referral sources.
- Attention to detail with a strong ability to analyze and document medical information accurately.
- Preferred: Bachelor's degree in biological sciences or an equivalent degree/diploma/certification in an allied health field.
- Bonus: Certified Transplant Preservationist (CTP), Certified Procurement Transplant Coordinator (CPTC), or Certified Tissue Banking Specialist (CTBS) certification.
- Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance. Our job listings' compensation ranges include location-based differentials but may not be reflective of a candidate's final base salary. Location differentials are determined by an employee's home address, associated market data provided by government reporting and processed by Payroll. If selected, Donor Network West's Recruiting & Compensation Team will provide further detail! Salary data provided by third party sites do not accurately reflect our pay structure.
Nice to have
- Certified Transplant Preservationist (CTP), Certified Procurement Transplant Coordinator (CPTC), or Certified Tissue Banking Specialist (CTBS) certification.
- Donor Network West takes a market-based approach to pay.
- All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance.
- If selected, Donor Network West's Recruiting & Compensation Team will provide further detail!
Skills
- Expected competency sign-off for Family Care Specialist - Donation Discussion skill within Donor Operations' roadmap timeframe.
Compensation
- Our job listings' compensation ranges include location-based differentials but may not be reflective of a candidate's final base salary.
Benefits
- Receive and process inbound referral calls and emails from hospitals, hospices, and medical examiner/coroner's offices.
- Conduct preliminary medical screening of potential donors based on FDA (U.S. Food and Drug Administration), AATB (The American Association of Tissue Banks), DNWest, and processing partner guidelines.
- Serves as the primary liaison between Donor Operations, recovery teams, logistics staff, hospitals, medical examiners/coroners, funeral directors, and processing partners to coordinate the donation process.
- Ensures the suitability, timely recovery, and maximal yield of donated tissues, while adhering to regulatory requirements, medical, and ethical standards.
- Conduct comprehensive medical screening of potential donors based on FDA (U.S. Food and Drug Administration), AATB (The American Association of Tissue Banks), DNWest, and processing partner guidelines.
- Perform detailed medical and social history interviews to ensure a safe and reliable tissue supply.
- Maintain compliance with all DNWest and regulatory requirements by completing Learning Management System (LMS) trainings on time.
- Bachelor's degree in biological sciences or an equivalent degree/diploma/certification in an allied health field.
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This listing is sourced directly from Donor Network West's careers page and normalized into a canonical job model.