DMSI
Patient Services Representative - Call Center - Bloomington, IL
Bloomington, IL
Sponsorship not specifiedDetected 6 days ago
Customer SupportPatient CareLeadershipMicrosoft Office
About the role
- We are seeking a highly motivated and professional Patient Services Representative - Call Center to join our dedicated dermatology team.
- Our practice is celebrated for its welcoming and compassionate environment, fostering trust and comfort during each patient interaction.
- Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries.
Responsibilities
- This role is vital in delivering exceptional support to both our patients and providers, ensuring a seamless and positive patient experience.
- Collaborate with team members and leadership to identify and implement process enhancements. Actively contribute to new practice rollouts, training, and documentation efforts.
- Maintain consistent and dependable attendance while demonstrating flexibility to meet practice needs.
Requirements
- Occasionally required to stand, walk, and sit for extended periods.
- Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
Skills
- High school diploma or equivalent.
- A minimum of 0-1 year in customer service, preferably in a healthcare environment
- Medical Customer Service experience highly preferred.
- Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications.
- Knowledge, Skills, & Abilities:
- Use hands to handle objects, tools, or controls; reach with hands and arms.
Benefits
- Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
This listing is sourced directly from DMSI's careers page and normalized into a canonical job model.