Chime Financial, Inc

Genesys Platform Program Lead

Remote, USA · Full-time

Sponsorship not specifiedDetected 21 days ago

TerraformProduct ManagementCRMZendeskCommunication

About the role

the role serves as an ongoing "watchtower" - accountable for correct configuration, rigorous governance, and continuous improvement.
The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00.
The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

This is not a build-and-hand-off engagement
This is not a build-and-hand-off engagement; the role serves as an ongoing "watchtower" - accountable for correct configuration, rigorous governance, and continuous improvement.
Build institutional knowledge that outlasts any one vendor or individual - through documentation, runbooks, and architecture decision records that keep Chime genuinely independent in how we operate this platform.
Own the solution architecture for Genesys Cloud CX - defining how it's configured, integrated with our CRM, WFM, bots, and identity systems, and governed so complexity doesn't quietly accumulate over time.

5+ years of experience in contact center platform operations, architecture, or technical program management - you've been in the weeds on real deployments, not just advised from the sidelines.
To thrive in this role, you have

🎉 In-person and virtual events to connect with your fellow Chimers-think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00.
The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Full-time employees are also eligible for a bonus, competitive equity package, and benefits.

We are seeking a Genesys Platform Lead to serve as the internal authority for this platform: ensuring the migration lands correctly and the platform continues to operate at its best long after launch.
We created Chime-a financial technology company, not a bank*-on the premise that core banking services should be helpful, easy, and free.

This listing is sourced directly from Chime Financial, Inc's careers page and normalized into a canonical job model.