Aircall

Aircall

Director, Forward Deployed Engineering & AI GTM Lead

Seattle Office · Director

Sponsorship not specified$200k-$230kDetected 216 days ago
JavaScriptPythonAgentic AIStakeholder ManagementAccount ManagementForecastingLeadershipCommunicationCollaboration

About the role

  • The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution.

Responsibilities

  • Lead, coach, and grow the Forward Deployed Engineering team from 3 FDEs today to 7-8 by H1 '26, setting clear standards for technical excellence, execution rigor, and customer impact.
  • Stay closely involved in active customer engagements and strategic initiatives, providing technical guidance, solution direction, and senior-level support where needed.
  • Drive strong AI Agents go-to-market execution by embedding disciplined operating practices across the team, including pipeline hygiene, forecasting accuracy, and effective collaboration with Sales, AM, SE, Partners, and CEs.
  • Pilot the team using data-backed operating models, defining and tracking clear input and output KPIs to assess performance, drive accountability, and accelerate AI Agent adoption (e.g., activity metrics, time-to-value, deployment quality, usage and revenue impact).
  • Maintain deep technical credibility by staying close to the product and real-world use cases - comfortable coding in at least one language and highly fluent with APIs, integrations, and modern system architectures.
  • Guide the design and delivery of scalable AI Agent deployments, including integrations with CRMs, help desks, and System-of-Truth platforms.
  • Build and evolve playbooks, reference architectures, and deployment frameworks that enable repeatable, high-quality execution as the team scales.
  • Lead cross-functional programs focused on AI Agents success, coordinating efforts across Product, Engineering, Marketing, Support, and GTM teams.
  • Drive internal enablement and upskilling across GTM teams, ensuring Aircall Voice Agent is clearly understood, well-positioned, and effectively adopted.
  • We're working to create a place filled with diverse people who can enrich and learn from one another.

Requirements

  • Strong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems
  • ability to code in at least one language (e.g., Python or JavaScript).
  • Experience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices.
  • Experience with CRMs, help desks, and System-of-Truth architectures is highly desirable.
  • Strong entrepreneurial mindset, as this is a startup within a startup (even better if former founder)
  • Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field.
  • Proven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery.
  • Excellent communication and stakeholder management skills, translating between technical and business audiences.
  • What Success Looks Like
  • Agents are consistently deployed with high quality and clear business impact across customers.
  • The FDE team scales effectively with shared standards, reusable frameworks, and predictable execution.

Nice to have

  • 7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred.
  • Strong interest in AI and applied automation
  • prior experience in AI, conversational AI, or adjacent domains is a significant plus.

Compensation

  • Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: co

Benefits

  • At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.
  • We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open.

Company info

  • help teams work smarter, not harder.
  • Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work.
  • The result is higher revenue, faster resolutions, and teams that scale with confidence.
  • Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City.
  • We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
  • At Aircall, you'll join a company in motion.
  • We're ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
  • Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.
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