Sierra Ventures
Product Manager, Agent Development - Flagship Deployment
San Francisco, CA · Full-time
Sponsorship not specifiedDetected 35 days ago
TypeScriptPythonGoAPI DevelopmentAgentic AISalesforceNegotiationProcurementAR/VRCommunication
About the role
- Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/.
- Bret currently serves as Board Chair of OpenAI.
- Bret was also one of Google's earliest product managers and co-creator of Google Maps.
Responsibilities
- Own the agent, end to end.
- You own what the agent does (workflows, decisions, escalation logic), how it works (architecture, data flows, APIs, integrations), and how it feels to users (clarity, trust, edge cases, failures at scale).
- Drive quality and outcomes.
- You own the customer experience end to end - running evaluations, digging into failures, identifying the highest leverage experience improvements, and working with engineers to ship them.
- It's also one of the best places at Sierra to do 0→1 platform work - hard problems regularly drive new platform capabilities, and you'll partner closely with our Platform team to build them.
- Invent what's next. Beyond making today's agent great, you'll imagine experiences the customer hasn't asked for yet - then partner with their teams to scope, design, and ship them.
- MBA or equivalent business breadth - this is a product role, but you'll shape account strategy, commercial conversations, and what Sierra builds next.
- We build trust in AI by making it more accessible, safe, and useful.
- We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team.
Requirements
- 5-8+ years of experience building highly technical products, with at least 2-3 years as a Senior PM or above (or equivalent demonstrated scope and ownership).
- Exceptional communication: you can explain a complex integration decision to an engineer, then explain the same decision to a VP.
- You are familiar with retail or consumer business operations - order management, CX workflows, fulfillment, subscriptions, or commerce infrastructure.
- Experience working in a dedicated, embedded model with a named enterprise account - you know what it means to be accountable for a relationship at that depth.
Compensation
- These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans.
Benefits
- We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Discretionary benefit stipend giving people the ability to spend where it matters most
- These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans.
- Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
Company info
- At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.
- We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
- Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
- At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI.
- We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.
- We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
- These values are the foundation of our work, and we are committed to upholding them in everything we do.
- Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook.
- Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs.
- Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens.
- Before that, Clay led the product and design teams for Google Workspace.
Visa & Work Authorization
- gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class
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