SimpliSafe

Sr. Director, Consumer Insights

Boston, MA · Director

Sponsorship not specified$202k-$270kDetected 44 days ago

ResearchLeadershipCommunicationCollaboration

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odds of building a lasting career here

54Sponsors, lottery-bound

Cap-exempt (no lottery)0

Sponsors this role62

Entry-level history0

PERM / green-card track0

Lottery odds (Level IV)94

Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 4 green-card filings in this occupation, 100% were for a worker who already held the job.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

This leader will be responsible for managing a best-in-class insights organization that deeply understands our customers, prospects, and market-and translates that understanding into clear, actionable direction for the business.
You will also have dotted line oversight of User Experience research for Product/App and eComm.
This role requires a strong balance of strategic vision, analytical rigor, storytelling excellence, and people leadership.

Responsibilities

As the senior-most insights leader, you will own the design and quality of all quantitative research across Marketing, Product, and Customer Experience.
You will partner closely with leadership and cross-functional teams to ensure customer truth is embedded in strategic decisions, product development, go-to-market execution, and end-to-end experience design.
Establish and maintain a clear source of customer truth to inform enterprise strategy, strategic priorities, and investment decisions
Deliver actionable marketing and brand insights to inform positioning, messaging, creative development, and media optimization.
Track customer satisfaction and identify opportunities to improve the end-to-end customer experience across sales, onboarding, support, and service.
Translate insights into clear, compelling recommendations that drive alignment and measurable business impact
Lead and develop a high performing insights team
A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

Requirements

12+ years of experience in market research, with significant people leadership experience
Deep expertise across qualitative and quantitative methods, including advanced analytics (e.g., clustering, driver analysis, MaxDiff)
Exceptional storytelling and communication skills, with the ability to turn data into clear, actionable recommendations
Proven experience partnering with Marketing, Product, Design, and Customer Experience teams to deliver both ad-hoc and tracking insights
Demonstrated ability to influence executive-level strategy and drive measurable business impact through insights
Strong comfort operating in ambiguity, setting vision, and prioritizing work to deliver maximum impact
A track record of building and scaling high-performing teams and fostering a culture of curiosity and customer obsession
Passion for advocating for the customer and embedding customer-centricity into how decisions are made
What Values You'll Share
Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
Aim High - Always challenging ourselves and others to raise the bar.
No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style.
One Team - Taking a highly collaborative approach to achieving success.

Compensation

The target annual base pay range for this role is $202,100 to $269,500
This target annual base pay range represents our good-faith estimate of what we expect to pay for this role.
We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually.

Benefits

A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here )

Company info

About SimpliSafe We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure.
So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
Champion a culture of curiosity, customer obsession, and evidence-based decision-making across the company.
Own a deep, holistic understanding of customers, prospects, and the market across the full customer journey-from awareness and acquisition through retention and advocacy
We regularly review our programs to ensure they remain competitive and aligned with our values.
We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences.
We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others.

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This listing is sourced directly from SimpliSafe's careers page and normalized into a canonical job model.