IDEXX Laboratories

IDEXX Laboratories

Customer Support Consultant - Bilingual (French & English)

Virtual United States

Sponsorship not specified$50k-$70kDetected 23 days ago
Customer Support5G/LTECommunicationCollaborationProblem SolvingOrganizational SkillsMicrosoft Teams

About the role

  • The start date for this role will be August 31, 2026.
  • They serve as the direct connection between veterinary professionals and vital diagnostic services, ensuring timely, accurate communication that helps clinicians make informed decisions and ultimately keeps pets healthy.
  • You will be supplied with a laptop, docking station, monitor(s), and headset, which will need to be maintained appropriately.

Responsibilities

  • Remote work (meaning that you will receive onboarding, training, and support virtually as well)

Requirements

  • Must be fluent in both French (preferably Quebecois French) and English.
  • A proven track record of providing extraordinary customer service over the phone
  • Ability to be on the phone for 8 hours a day in a quiet workspace or office
  • Problem-solving skills, attention to detail, strong organizational skills, and ability to multitask
  • Ability to learn quickly and apply skills and abilities to a variety of customer interactions
  • The ability to work 8.5 hours between 10:00am and 10:00 PM EST Monday - Friday and Saturdays (9 AM - 5:30 PM EST) on a rotating basis.
  • When working from your virtual office, you are required to be available by telephone, voicemail, email, and Microsoft Teams messaging during your scheduled business hours.
  • 3 Mbps upload) must be maintained.
  • What you can expect from us:

Nice to have

  • Goal orientation and strong collaboration skills
  • Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment preferred
  • Nous sommes fiers du travail que nous accomplissons, parce qu'il compte vraiment.
  • Nous servons des clients dans plus de 175 pays et comptons sur une équipe mondiale collaborative.
  • Notre culture valorise les défis et encourage l'apprentissage et la découverte.
  • Chez IDEXX, vous bénéficierez d'une rémunération concurrentielle, de primes incitatives et d'avantages sociaux, tout en réalisant un travail porteur de sens qui favorise l'amélioration.
  • Savoir que notre travail a un impact réel sur la santé et le bien-être des animaux et des humains nous motive chaque jour.
  • Si un travail significatif et un sentiment d'utilité sont importants pour vous, vous les trouverez ici.

Compensation

  • Eligible for annual bonus

Benefits

  • Eligible for annual bonus
  • Health / Dental / Vision benefits
  • Avantages sociaux (santé, dentaire, vision)

Company info

  • You will act as the liaison between customers and our IDEXX laboratories.
  • We have customers in over 175 countries and a collaborative global workforce.

Visa & Work Authorization

  • because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any p
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This listing is sourced directly from IDEXX Laboratories's careers page and normalized into a canonical job model.