IDEXX Laboratories
Customer Support Consultant - Bilingual (French & English)
Virtual United States
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About the role
- The start date for this role will be August 31, 2026.
- They serve as the direct connection between veterinary professionals and vital diagnostic services, ensuring timely, accurate communication that helps clinicians make informed decisions and ultimately keeps pets healthy.
- You will be supplied with a laptop, docking station, monitor(s), and headset, which will need to be maintained appropriately.
Responsibilities
- Remote work (meaning that you will receive onboarding, training, and support virtually as well)
Requirements
- Must be fluent in both French (preferably Quebecois French) and English.
- When working from your virtual office, you are required to be available by telephone, voicemail, email, and Microsoft Teams messaging during your scheduled business hours.
- 3 Mbps upload) must be maintained.
- What you can expect from us:
Nice to have
- Superb listening and communication (verbal and written) skills, plus strong interpersonal skills with the ability to establish rapport quickly
- Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment preferred
Compensation
- Eligible for annual bonus
Benefits
- Associate's or Bachelor's degree in a computer-related or scientific (e.g. Biology, Chemistry, etc.) discipline, or equivalent combination of education and experience
- Health / Dental / Vision benefits
- Our culture is one that embraces challenges and encourages learning and discovery.
- At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Company info
- We have customers in over 175 countries and a collaborative global workforce.
- You will act as the liaison between customers and our IDEXX laboratories.
Visa & Work Authorization
- because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any p
This listing is sourced directly from IDEXX Laboratories's careers page and normalized into a canonical job model.