Cube
Senior Customer Success Manager
Toronto · Senior
Sponsorship not specifiedDetected 70 days ago
ComplianceStakeholder ManagementSalesforceCRMAccount ManagementCustomer SuccessResearchCommunicationCollaboration
About the role
- Acting as a trusted advisor, you'll guide customers through their journey with CUBE, ensuring strong product adoption, measurable value, and successful renewals.
- This role focuses on protecting recurring revenue and delivering an exceptional customer experience, partnering closely with Sales, Product, and Delivery teams.
Responsibilities
- Build senior stakeholder relationships across Compliance, Risk, Legal, and Technology teams
- Drive value realisation through regular reviews, insights, and success planning
- Lead renewal strategy and execution, starting 6-12 months ahead of contract expiry
- Deliver training, enablement, and best practice guidance to maximise platform usage
Requirements
- 5+ years' experience in Customer Success or Account Management within B2B SaaS
- Proven experience managing complex renewals and multi-stakeholder relationships
- If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply.
Nice to have
- Solid understanding of regulatory/compliance environments (banks preferred)
Benefits
- Own customer health, adoption, and satisfaction across your accounts
Company info
- CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry.
This listing is sourced directly from Cube's careers page and normalized into a canonical job model.