turbotenant

Customer Experience Specialist

Fort Collins, CO · Full-time

No sponsorshipDetected 15 days ago

RESTCustomer SupportCommunicationMicrosoft Office

About the role

Unlock your potential and make an impact at TurboTenant!
You'll enjoy autonomy and feel the energy of working with team members across the company to serve our landlords and renters.
As a Customer Experience Specialist I, you'll be supporting our users with product guidance, and gaining a frontline perspective to empower the rest of the organization to make our software better.

Build relationships with our Landlords and Renters and advocate for them via chat, email and phone support.
Work with others to participate in the gathering and implementation of new ideas so we can level up the support we're providing Landlords and Renters.
Spend time understanding users' needs and goals to drive sign-ups, increase ARR conversion, and create satisfied customers.
Set high standards for yourself as you support TurboTenant users being proactive, empathetic, taking ownership, and continuously improving in your role.

All candidates must be eligible to work in the United States without sponsorship.
Have a history of Online Customer Service, and you are comfortable in a fast-paced, high-volume work environment.
At this time, employer-based visa sponsorship is not available. All candidates must be eligible to work in the United States without sponsorship.

Educate TurboTenant Landlords to understand the benefit of our software and services.
Influence users to adopt additional features of our platform, as they align with our company vision for 2026.
22 days of PTO during the first year increasing with tenure
Annual bonus based on company performance

At TurboTenant, we simplify the complex and intimidating process of managing your own rental property. And we do it through an elegant software platform for small, "do-it-yourself" landlords and their tenants. But don't take our word for it. Read reviews from some of our 1 million landlords.
Our Be Better Culture
At TurboTenant, we live by the Be Better mantra. Our high-performance culture makes us relentless in our efforts to Be Better at serving our landlords and renters, and in unlocking the potential in one another.
What does our Be Better culture mean to you?
You'll be in an environment that pushes you to reach your potential.
You'll make a massive impact on our landlords, renters, company, and the proptech industry.
You'll be on the highest performing team of your career.
At TurboTenant, we simplify the complex and intimidating process of managing your own rental property.
And we do it through an elegant software platform for small, "do-it-yourself" landlords and their tenants.
But don't take our word for it.
Read reviews from some of our 1 million landlords.
At TurboTenant, we live by the Be Better mantra.
Our high-performance culture makes us relentless in our efforts to Be Better at serving our landlords and renters, and in unlocking the potential in one another.
We're also proud to offer:

This listing is sourced directly from turbotenant's careers page and normalized into a canonical job model.