WorkOS
Account Manager
United States & Canada ยท Senior
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About the role
- WorkOS is growing rapidly, and our largest customers are growing with us.
- This is a commercial role with a technical center of gravity.
- You'll also be a critical feedback loop into product - the expansion opportunities you can't close today become the roadmap that unlocks them tomorrow.
Responsibilities
- Own a book of strategic accounts end to end: retention, renewal, and expansion targets
- Build and execute account growth plans - map the org, identify unadopted products and untapped teams, and drive a clear path to increased usage and spend
- Lead commercial conversations independently, from initial opportunity through pricing, negotiation, and close
- Drive adoption of the full WorkOS platform - SSO, Directory Sync, AuthKit, Audit Logs, and beyond - across new teams, new products, and new geographies
- Partner with Sales, Support, and Engineering to remove technical blockers standing between a customer and their next stage of growth
- Forecast accurately and maintain pipeline hygiene across your accounts
- Help build the playbooks, content, and processes that make this motion repeatable as the team scales
Requirements
- 5+ years in account management, customer success, or sales at an enterprise level, with a track record of growing existing accounts
- Comfort navigating multi-threaded relationships, from individual developers to VPs and executive buyers
- Demonstrated ownership of expansion, upsell, or net revenue retention targets
- Strong product sense and genuine energy for solving hard technical customer problems
- Ability to lead complex integration and architecture conversations in a consultative, proactive way
- Familiarity with APIs and the ability to explain API concepts to our largest and most technical customers
- Familiarity with SQL - comfortable writing basic queries and modifying more complex ones to find adoption and usage signal on your own
- Operations-savvy mindset - you remove process friction and build things that scale
Skills
- About WorkOS ๐
- WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Sierra, and Plaid.
- As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication,
- Identity, and Access Control helping companies answer a new critical question:
- who are your agents, and what are they allowed to do?
- Strong written and verbal communication skills
- Strong organizational skills and a self-starting mindset
Benefits
- Competitive Equity
- Healthcare, dental and vision coverage
- FSA, ST/LT Disability, Voluntary Life
- Carrot fertility benefits
- 20 days paid vacation + 10 holidays + unlimited sick leave
- 12 weeks fully paid parental leave
- Commuter benefits for hybrid employees in SF/NYC
Company info
- About the role: WorkOS is growing rapidly, and our largest customers are growing with us.
- We offer healthcare coverage for you and your family, including medical, dental, and vision.
- Feed structured expansion signal back to Product - what customers are asking for, what's blocking adoption, and what would unlock the next tier of spend
Equal opportunity
- Employer
- WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
- We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
- WorkOS is an equal opportunity employer, committed to diversity and inclusiveness.
This listing is sourced directly from WorkOS's careers page and normalized into a canonical job model.