WorkOS
Account Manager
United States & Canada
Sponsorship not specifiedDetected 114 days ago
SQLCommunicationOrganizational Skills
About the role
- WorkOS is growing rapidly and looking for an Account Manager to join our team.
- You will be pivotal in the feedback loop between customers and product.
- Provide a exceptional experience to your assigned accounts' key stakeholders
Responsibilities
- Work with the wider Operations team to provide current state, resources and knowledge to enable exceptional experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Lead customer facing meetings independently and with product
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
Requirements
- 5+ years experience in enterprise level client-facing work
- Ability to engage in business-level and technical conversations at multiple levels of the organization
- Strong product sense and energized by the challenge of solving difficult user related problems
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and ability to explain API concepts to WorkOS's largest and most technical customers
- Familiarity with SQL and comfort building basic queries and modifying more complex ones
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
Skills
- About WorkOS 🚀
- WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Vercel, and Plaid.
- Strong written and verbal communication skills
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Adept client relationship management skills
- Strong organizational skills and self-starting mindset
Benefits
- We offer healthcare coverage for you and your family, including medical, dental, and vision.
- Substantial equity grants
- Healthcare insurance (Medical, Dental and Vision) for you and your family
- Wellness and fitness monthly allowances
- PTO + paid holidays + unlimited sick leave
Company info
- Work closely with Sales and other user facing teams as part of a larger effort to support developers
- At WorkOS, we offer resources that emphasize personal and familial well-being.
- We offer parental leave, paid-time off and fully remote working arrangements.
Equal opportunity
- Employer
- WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
- We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
- WorkOS is an equal opportunity employer, committed to diversity and inclusiveness.
This listing is sourced directly from WorkOS's careers page and normalized into a canonical job model.