Avante
Senior Customer Success Manager
New York, NY · Senior
Sponsorship not specified$142k-$173kDetected 57 days ago
RESTAccount ManagementForecastingOnboardingCustomer SuccessCustomer SupportLeadershipCommunicationCollaboration
About the role
- We're looking for a Senior Customer Success Manager to own a portfolio of enterprise customers post-launch.
- In this role, you're the strategic partner for our largest customers to ensure they see ongoing, measurable impact from the Avante platform.
- Bringing forth a combination of enterprise customer service and complex account management skills, you will build lasting relationships across multiple stakeholders and drive value across our enterprise customers.
Responsibilities
- Own a portfolio of enterprise accounts.
- Engage with enterprise accounts prior to close, build rapport with executive champions, complete warm handoff from implementation and drive ongoing value across every stage of the customer lifecycle.
- Own large renewals and support complex expansion.
- That means forecasting renewals accurately, building expansion cases backed by real usage and outcomes data, and partnering with sales when there's a multi-product or multi-entity opportunity.
- Drive measurable strategic outcomes through Ava and Carly.
- Drive enterprise-scale engagement with Carly across geographies, populations and employee lifecycle events.
Nice to have
- Our Company Values
- Our four values aren't aspirational.
- They translate into concrete operating tenets that shape how we make decisions every day.
- We act on 70% of the information rather than waiting for certainty.
- We timebox, execute, and iterate, getting work in front of real people quickly instead of polishing in isolation.
- AI can get you 80% of the way there.
- Everything that goes out with your name on it is your responsibility to review, refine, and stand behind.
- Embrace Type 2 Fun.
Skills
- Partner across functions.
- CS only works when it's tightly connected to the rest of the org, and at our stage that connection is built one conversation at a time.
- For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted.
- For employees, our agent Carly provides personalized, always-on benefits guidance.
Compensation
- $142k-$173k
Benefits
- Work with senior total rewards and benefits leaders to define what success looks like in their program: cost containment, vendor performance, employee adoption.
- Map the org, build relationships across benefits, HR, finance, IT, and legal, and orchestrate engagement so the right people see the right value at the right time.
- Be prepared to brief a CHRO, CFO, or board members on what their benefits intelligence is showing them.
Company info
- Complete comprehensive and supportive onboarding process to help you understand the platform, the business, and the customer journey.
- Shadow existing customers to understand the current process, pain points, and success stories.
- Quarterback multi-stakeholder relationships. Enterprise customers don't have one buyer
- Coordinate warm handoffs with implementation at go-live, build expansion plays with sales, work with product on what customers actually need, and drive customer advocacy with marketing.
- What We're Looking For
- A track record of commercial ownership: renewals, expansion, or net retention as part of your accountability, not adjacent to it
Equal opportunity
- Equal Opportunity Employer.
This listing is sourced directly from Avante's careers page and normalized into a canonical job model.