Verifone

Reverse Logistics Support Specialist

Clearwater, Florida, United States

Sponsorship not specifiedDetected 7 days ago

CRMExcelOperations ManagementLogisticsERPCustomer SupportResearchLeadershipCommunication

About the role

Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel.
Our commitment Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Basic proficiency in Microsoft Excel or Google Sheets for tracking and reporting.
Organized and detail-oriented with the ability to manage multiple open cases simultaneously.
Comfortable working in systems and tools - experience with ticketing platforms, CRM, or ERP systems a plus.
Self-motivated and able to work independently within a defined process.
Positive, customer-first mindset with a steady, professional communication style.
Fluent in English (written and spoken).
Our commitment
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Track repair order status through internal systems and third-party vendor portals
Research and resolve customer inquiries related to repair timelines, return authorizations (RMAs), shipment status, and billing discrepancies.
Escalate complex or unresolved issues to the appropriate team members while keeping the customer informed throughout.
Identify and resolve data accuracy issues within repair and logistics systems that may impact order processing, reporting, or customer communications.
3 years of experience in a customer service, operations support, or administrative role, preferably in a logistics, repair, or technology environment.
Strong written communication skills
comfortable handling high-volume email correspondence professionally and clearly.

Coordinate with repair vendors, logistics teams, and internal stakeholders to gather information and resolve open issues.
Pull and review basic reports to identify trends, open cases, or aging requests that need attention.
Assist with invoice review and discrepancy resolution for repair and reverse logistics transactions as needed.

Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status

This listing is sourced directly from Verifone's careers page and normalized into a canonical job model.