Seenhealth

Transportation Coordinator

Los Angeles, CA

Sponsorship not specified$25k-$32kDetected 1 day ago

ComplianceLogisticsHIPAAEHR/EMRCommunication

About the role

The Transportation Coordinator plans, organizes, and coordinates the daily transportation of Seen Health PACE participants - to and from the day center and to medically necessary appointments - and manages real-time dispatch so that every participant is picked up and returned safely and on time.
Working closely with drivers, the interdisciplinary team (IDT), clinical staff, and the front desk, this role keeps daily routes running smoothly, responds to same-day changes, and ensures transportation is delivered with the patience, dignity, and cultural sensitivity our participants deserve.

Receive and manage incoming and outgoing transportation requests from participants, caregivers, clinical staff, and the IDT, and schedule same-day and future rides accordingly.
Confirm and document each completed trip, mileage, and ride details, and accurately enter transportation data into SeenEHR/Orbit and related systems.
Partner with clinical and center staff to align transportation with clinic schedules, specialist appointments, meals, and activities so participant care is not delayed.
Support driver logs, vehicle assignments, and daily readiness checks, and help ensure vehicles are clean, safe, and available for service
Perform related duties as assigned to support smooth day center operations.
Support driver logs, vehicle assignments, and daily readiness checks, and help ensure vehicles are clean, safe, and available for service; escalate maintenance needs promptly.
Personal and professional development, including CME support and career growth opportunities
We are building upon a proven Home and community based services model to create a culturally-competent and scalable PACE program.
We are also building a comprehensive operating system focused on data and workflows that span across systems, processes, people, and care contexts.

Bilingual required: Mandarin/English or Cantonese/English
Demonstrated ability to multitask, stay organized, and make sound decisions quickly in a fast-paced, changing environment.
Proficiency with computers, scheduling/dispatch software, and data entry
Preferred: Mandarin, Cantonese, and English
Strong verbal communication skills and a calm, professional phone presence for coordinating with drivers, participants, and families.
Comfortable working with seniors and their families with patience, empathy, and professionalism.
Preferred Qualifications:
Experience in a PACE program, senior care, geriatrics, home care, or healthcare-related transportation setting.
Familiarity with electronic health records (SeenEHR/Orbit or similar) and transportation/routing or GPS tracking software.
Knowledge of ADA and non-emergency medical transportation (NEMT) practices, including wheelchair-accessible and paratransit service.

Cultural competence working with Chinese-speaking senior populations.
Valid BLS/CPR certification (AHA or American Red Cross) or willingness to obtain.
Los Angeles required.
Ability to commute to Alhambra required.
Lunch, as well as delicious snacks and coffee to keep you energized
Subscriptions and training on using AI tools including ChatGPT
High school diploma or GED.
Minimum of one (1) year of experience in transportation dispatch, scheduling, routing, logistics, or coordinating a program.

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Parental and Caregiver Leave
Paid Time Off across holidays, vacation time, personal days, and sick days
Seen Health is proud to offer a robust benefits offering for our employees.
In addition to traditional healthcare coverage, we also offer additional benefits to help further your wellness and feeling of being part of the team.
About Seen Health
At Seen Health, we are revolutionizing the way senior care is delivered through the PACE (Programs of All-Inclusive Care for the Elderly) model.
Backed by top VCs, Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates comprehensive medical care and social support with a high-touch, interdisciplinary approach.
We are a mission-driven, multidisciplinary team with deep healthcare, technology, and operations expertise, each inspired by our own personal stories of caring for seniors in our lives.
Plan, build, and optimize daily transportation routes and pick-up/drop-off schedules for participants attending the day center and traveling to medical appointments.

Our mission is to empower seniors to age-in-place with dignity and provide their families peace of mind.

This listing is sourced directly from Seenhealth's careers page and normalized into a canonical job model.