Judi Health

Manager, Client Experience Resolution & Optimization (CERO)

Denver, Colorado, United States

Sponsorship not specified$110k-$138kDetected 8 days ago

CommunicationCollaborationMentoring

About the role

The Manager of Client Experience Resolution & Optimization (CERO) leads the intake, triage, and resolution process for client-impacting issues within Client Services.
This role establishes governance for intake workflows, ensures issues are accurately validated and routed, and drives consistency in how Client Services manages and resolves operational challenges.
The Manager partners across the organization to streamline processes, reduce manual work, and improve end-to-end client experience, while providing coaching for the CERO Analyst.

Build and manage a standardized intake and routing process for Client Services issues.
Develop and maintain SOPs, workflows, and documentation supporting Client Services operations.
Lead continuous improvement initiatives aimed at simplifying workflows and reducing recurring issues.
Partner with functional teams to identify process gaps and support implementation of improvements.
Coach, mentor, and support ongoing development of the CERO Analyst.

Bachelor's degree is required
5+ years of experience in client services, operations, or workflow/process management.

Judi Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
Judi®, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.

This listing is sourced directly from Judi Health's careers page and normalized into a canonical job model.