Accordant
Client Success Sales and Renewal Manager
Florham Park, New Jersey, United States · Contract
No sponsorshipDetected 4 hours ago
Project ManagementSalesforceCRMSalesAccountingProcess ImprovementERPCustomer SuccessLeadershipCommunicationMentoringOrganizational Skills
About the role
- This role blends strategic leadership of the renewal function with oversight of in-life sales initiatives, enabling the team to proactively grow client accounts while ensuring clients receive timely, accurate, and high-quality service.
- Renewals & Retention Strategy Evaluate, standardize, and continuously improve the subscription renewal process to reduce churn and maximize recurring revenue.
Responsibilities
- Drive completion of client renewals 90+ days from renewal date, ensuring accurate and timely execution.
- Maintain high rigor around renewal timelines, contract visibility, and reporting via Salesforce.
- Support team members in handling complex renewals, escalations, and client objections.
- Drive the team to maximize upsell and cross-sell opportunities within the existing client base across multiple ERP products
- Develop and maintain in -life sales framework and playbooks to ensure scalable account growth.
- Collaborate with executive leadership, data analytic, and Marketing to drive results of campaigns and outreach with identified client opportunities.
- Lead and develop a high-performing team of direct reports, providing guidance, coaching, and performance management.
- Build processes, tools, and data-driven reporting to optimize team effectiveness and accountability.
- Partner cross- functionally with Sales, Marketing, and Product teams to improve client experience and revenue outcomes.
- Proven ability to build and optimize processes in a high-growth environment.
Requirements
- The ideal candidate is highly organized, client-centric, operationally rigorous, and comfortable navigating ambiguity while prioritizing strategic initiatives.
Nice to have
- Experience designing KPIs and performance metrics for renewal and expansion teams.
- Formal training in project management, process optimization, or operational excellence.
- Familiarity with the construction, accounting, or ERP-adjacent industries.
- Note: Candidates must be authorized to work in the US or Canada
- we cannot provide sponsorship at this time.
Visa & Work Authorization
- Note: Candidates must be authorized to work in the US or Canada; we cannot provide sponsorship at this time.
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This listing is sourced directly from Accordant's careers page and normalized into a canonical job model.