Microsoft C

Product Advisor

Knoxville, TN, United States · Part-time

Sponsorship not specifiedDetected 3972 days ago

Customer SupportCommunicationProblem SolvingTime ManagementMicrosoft Office

About the role

Technology enhances your life - your job should too.
At Microsoft Retail Stores, that is what we believe.
We are the hub of Microsoft's cutting-edge devices and services, here to provide customers with a world-class, omni-channel experience in this evolving retail world.

Consistently deliver high standards of sales and service, supporting the strategies of the Microsoft Retail organization.
Present total solution offerings and sales support based upon each customer's unique needs, both before and after the sale.
Maintain expert-level product knowledge in all Microsoft retail products, devices and service offerings.
Lead by example, take pride in your work and enjoy helping and developing others while creating fun environments and energizing people through your passion.
This description has been designed to indicate the general nature and level of work performed by employees within this position.
Superior customer service/people rapport building skills, both 1:1 and in a group environment.

Continuously learn through others, self-educate, share specialized knowledge and expertly demonstrate and present the newest product and service offerings across all devices.
Additional Skills and Abilities Required
Have a love for Microsoft, be a brand evangelist and have a deep understanding of Microsoft products (Windows, Office, Xbox, Windows Phone, Surface, and services).
Excellent time management skills and a high-level attention to detail.
Have excellent verbal and written communication skills and a high-level attention to detail.
Thrive in a fast-paced, dynamic, public-facing environment driven to get results by directing a team.
Flexibility with your schedule as hours will be based on business needs.
The actual duties, responsibilities, and qualifications may vary based on assignment or group.

We serve as centers of innovation, connecting customers with technology that simplifies their lives and inspires their creative potential.
Your unique talents, perspective, and abilities will help inform our journey and transformation as a company.
We are seeking teammates who are dedicated to finding deeper meaning and purpose in their work.
As a Microsoft Retail Consumer Product Advisor, you will serve as a friendly and insightful primary point of contact for our customers.
Help customers discover, enable and implement high-value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.
Listen to and understand customers stated and unstated needs.
Collaborate with peers, store leaders, corporate and field team members in the development of innovative ways to continue to build long-term relationships with all customers.

This listing is sourced directly from Microsoft C's careers page and normalized into a canonical job model.