Alkami
Sr Program Manager I - Implementation
US Remote · Senior · Full-time
Work authorization required$142k-$158kDetected 20 days ago
Product ManagementProject ManagementJiraStakeholder ManagementAccountingExcelProcess ImprovementCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem SolvingTime ManagementMentoringMicrosoft OfficeMicrosoft Teams
About the role
- With the client's success as the top priority, the Strategic Program Manager operates at a strategic level, determining methods and procedures for new assignments and adapting complex evaluation techniques to achieve business objectives.
- Provides solutions to issues in creative and effective ways.
- Understands the interrelationships of different disciplines.
Responsibilities
- Develop and maintain program/ project schedules, defining deliverables based on Sales provided scope.
- Track project progress, identify risks using Alkami's risk management ticket process, and work with internal and external stakeholders to implement risk mitigation strategies.
- Maintain all necessary documentation, including meeting notes, scope changes, and customer communications. Work with Legal, Accounting and
Nice to have
- Serve as the main point of contact for customer inquiries, addressing concerns directly or involving your leadership,ensuring customer satisfaction.
- Oversee the entire implementation lifecycle, from requirements gathering through development, testing, and deployment of the final product to execute the legal agreement.
- Identify improvements to methodology and implementation processes to enhance customer experience
- Work with other Project Managers to refine processes, tools, and workflows across teams.
- Provide feedback and edited process improvements to management for continued Process Improvement.
- Track time and budget compliance for assigned programs and projects, submitted weekly and no less than by EOM
- Ensure programs meet defined success metrics and KPIs in final delivery.
- Participate in onboarding and mentoring new team members as requested by leadership.
Compensation
- As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
- $142,000 - $158,000
Company info
- Alkami has an awesome diverse and inclusive environment.
- We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
- We are not looking for outside recruiting firms to help us in this search.
- Thank you for understanding.
- Lead and manage new logo implementation programs, guiding customers through each stage of the product lifecycle.
Equal opportunity
- Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Visa & Work Authorization
- We cannot offer employment sponsorship at this time.
This listing is sourced directly from Alkami's careers page and normalized into a canonical job model.