Metriport
Senior Implementation Engineer
San Francisco · Senior
Sponsorship not specifiedDetected 2 days ago
TypeScriptReactNode.jsFull-Stack DevelopmentPostgreSQLDynamoDBSnowflakeAWSComplianceAgileHIPAAHL7/FHIREHR/EMRICD-10Communication
About the role
- We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals.
- We're a tight-knit, high-performing team of mostly former founders (including two YC alumni).
- We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige.
Responsibilities
- Maintain the customer relationship after onboarding, through regular check-ins and providing continuous support through communication channels.
- We deploy a wide range of AWS cloud services (ie ECS, Fargate, Lambda, etc), and manage our infrastructure as code with AWS CDK.
Requirements
- You have 3+ years experience supporting software implementation
- You believe you can solve any problem that comes at you, and don't shy away from diving deep into areas where you may lack domain expertise and have a strong sense of ownership over your work.
Nice to have
- You're located in San Francisco or the Bay Area (or willing to relocate).
Compensation
- Competitive equity + compensation package 🚀
Benefits
- Competitive equity + compensation package 🚀
- Full family Platinum health insurance, dental, and vision coverage 🦷
- 401(k) retirement plan + matching 💰
- Flexible work from home or in-office 🏢
- Unlimited PTO (we work hard, but trust you to take time you need to be at your best) 🧘♂️
- Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time.
- We've found product-market fit with multi-million ARR, 100+ customers (including Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway.
Company info
- After quickly ramping up using our comprehensive onboarding materials to get familiar with our domain, and codebase, the goal would be to get you connected with customers as quickly as possible.
- Participate in weekly syncs with onboarding customers to ensure they are deriving value from product and have successfully integrated Metriport into their day-to-day workflows.
- Manage customer requests and issues by assessing priority, coordinating with engineering teams, tracking progress, and communicating resolutions to customers.
- Join weekly syncs to update the team on how customers are doing, raise anything that needs addressing, and discuss where customer feedback fits into what we're building.
- Managing APIs and integrations to ensure seamless functionality for customers.
- Working with customers from onboarding to production roll-out.
- We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
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This listing is sourced directly from Metriport's careers page and normalized into a canonical job model.