Delivery Hero

Service Delivery Lead for Georgia & Armenia

Tbilisi, , Georgia

Sponsorship not specifiedDetected 8 days ago

Stakeholder ManagementCustomer SupportLeadershipCommunication

About the role

You are someone who thrives in fast-paced operational environments, is obsessed with metrics, and knows how to translate data into action.
You work closely with the Service Delivery Manager and Head of Service Delivery to execute the regional strategy, acting as the eyes and ears on the ground at your hub.

Conduct regular operational reviews with your BPO counterparts, identifying root causes of performance gaps and driving corrective action plans to resolution.
Champion a culture of continuous improvement at your hub by identifying process inefficiencies and proposing data-backed solutions.
Bachelor's degree in Business, Operations or related fields.
3-5 years of experience in customer service operations, BPO management, or a similar operational role.
Experience in tech, marketplace, or high-growth / scale-up environments is a plus.
Strong analytical skills.
Excellent communication and stakeholder management skills
Fluency in Georgian and English is required.

Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door.
You will be the primary point of contact between Glovo and the outsourced operation at your site, ensuring the teams you work with consistently deliver a 5-star experience to our customers, riders, and vendors.
We are looking for a Service Delivery Lead to be the boots-on-the-ground owner of one of Glovo's BPO hub locations in CEECA.

This listing is sourced directly from Delivery Hero's careers page and normalized into a canonical job model.