pancan
Case Manager
El Segundo, California
Sponsorship not specifiedDetected 20 days ago
SalesforceExcelZendeskClinical TrialsPublic HealthPatient CareResearchCommunicationCritical ThinkingOrganizational SkillsMicrosoft Office
About the role
- The Case Manager is a public-facing member of the Help Line team and plays a crucial part in the objective of improving pancreatic cancer patient outcomes.
- The Case Manager helps patients, families, medical professionals, and caregivers steer through the healthcare system, diagnosis, treatments/ therapies, and overall care.
- Onboarding for this role typically lasts 90 days, and during this time, the Case Manager is considered a trainee and in a probationary status.
Responsibilities
- Maintains an active caseload; independently answers constituent inquiries received via various support channels (e.g. phone, email, form, in-person, etc.)
- Displays empathy and compassion while p rovid ing personalized and appropriate resources as well as information in a support center environment
- Represents the Patient Services department in virtual, on/off-site staff/industry meetings, conferences, and other events (e.g. manage booths, attend sessions, and disseminate insights)
Requirements
- The following are the minimum qualifications required to successfully perform the duties and responsibilities of this position.
- Required Skills and Knowledge
- Able to work in a fast-paced, deadline driven environment with demonstrated ability to juggle and prioritize competing tasks, seeking management assistance as appropriate
- Exhibits a strong sensitivity and compassion for those affected by a disease such as pancreatic cancer coupled with an innate ability to empathize without internalizing
Skills
- Intermediate Microsoft Office skills (e.g. Outlook, Word, Excel) and can navigate multiple systems/databases with ease
- Superior communication and interpersonal skills; can communicate with an ethnically and culturally diverse community
Compensation
- ($25.25/hr) PanCAN is committed to providing fair and transparent employee pay.
- Our compensation policy and practices integrate years of relative experience, skills, job duties, functions, responsibilities, education, certifications, expertise, PanCAN seniority, position/title, department, market conditions, and merit, and may also include geographic location.
- Our base salaries range from Entry level to Experienced and max at Expert level.
- The base pay range included herein is specific and germane to the job/position/opening as described within this announcement.
- Please note that the posted pay range is provided as a general guideline.
- Actual compensation offered may differ from the stated range if the posted qualifications are not fully met and will be determined based on relevant experience, skills, and qualifications specific to this role.
Company info
- We're looking for people who, like us, will stop at nothing to make progress for patients.
- Join us and be a part of it!
This listing is sourced directly from pancan's careers page and normalized into a canonical job model.