Docker, Inc
Sales Operations Manager
Canada · Mid · Full-time
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About the role
- We are seeking an experienced Sales Operations Manager to join our Sales Operations team.
- That includes engagement on opportunities, capacity and coverage, POC/POV tracking, quotas and technical-stage reporting.
- You will work closely with Business Systems and Reporting Analytics teams.
Responsibilities
- Support the leadership team covering the Solutions Engineering and Solutions Architect teams to ensure they have the necessary tools, processes and data to achieve business objectives
- Design and run sales processes that involve SEs & SAs, including opportunity intake, team assignment and capacity-based routing, POC/POV tracking, and handoff to TAM
- Maintain data quality in Salesforce, including technical-stage fields, SE Owner, Opportunity Team assignment, and technical win/loss reasons
- Partner with Business Systems to scope, prioritize, and test Salesforce and GTM tool changes that affect SEs (Salesforce, Gong, Opine), and drive adoption
- Support quota, territory, and compensation-related processes as they apply to SE & SA roles
- Collaborate with SE leadership and Enablement on onboarding, ramp tracking, and playbook rollout
- Partner with Marketing Ops, Customer Support Ops, Finance, and Business Systems on cross-functional programs that touch the SE & SA workflow
- Lead projects from conception to release, including project plans, business requirement documents, and change management
- Provide inputs (technical risk, POC status, SE engagement) to pipeline inspection and forecast calls, and support forecast hygiene across the sales org
- Act as the Sales Operations partner to leadership, turning priorities into operating plans, process changes, and systems requirements
Requirements
- 4+ years of experience in Sales Operations, Revenue Operations, or a related GTM operations function
- Experience working for a high growth software/SaaS company
- Experience defining and documenting scalable processes, such as capacity planning, POC workflows, and cross-team handoffs
- Ability to influence stakeholders across Sales, SE, Product, Finance, and Business Systems without direct authority
Nice to have
- Strong Salesforce knowledge (reports, dashboards, opportunity management, writing requirements for admins and developers)
- Gong, Opine, and similar preferred
Compensation
- Support quota, territory, and compensation-related processes as they apply to SE & SA roles
Benefits
- Time to recharge - Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
- Home office support - Set up your workspace for comfort and success.
- Technology stipend - Equivalent to US$100 net per month to help support your work.
- Learning & development - Annual stipend for conferences, courses, certifications, and continued learning.
- Parental leave - 16 weeks of paid parental leave after six months of employment.
- Equity for all full-time employees - Share in Docker's long-term success as we continue to grow.
- Comprehensive benefits - Medical, retirement, and paid holidays vary by country.
- Own SE & SA related reporting and KPIs, such as coverage and ratios, engagement on pipeline, technical win rate, POC/POV conversion and cycle time, and influenced pipeline and bookings
- Support SE & SA capacity, headcount, and coverage modeling, and align coverage to territory (ETM) design and the fiscal year planning cycle
Equal opportunity
- equal opportunity employer.
Visa & Work Authorization
- Docker does not offer visa sponsorship for this role.
This listing is sourced directly from Docker, Inc's careers page and normalized into a canonical job model.