SOTI
Customer Relationship and Renewals Manager
Mississauga, Canada – Meadowvale Office (HQ)
Sponsorship not specifiedDetected 6 days ago
SalesforceSalesOutbound SalesExcelCommunicationPublic Speaking
About the role
- SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
- A culture that emphasizes personal growth, continuous innovation, and fun.
Responsibilities
- Meet business renewal targets, create price quotes, upsell SOTI products/services and resolve customer needs
- Maintain regular contact with key influencers and build and strengthen the customer relationship
- Manage pipeline and forecast accordingly
- Collaborate with colleagues cross-functionally (Outside Sales Executive, SEs, Channel Partners, Marketing, etc), to support the sales strategy
- Maintain in-depth product, industry trend and technical knowledge
- SOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions.
Requirements
- The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line.
- 1+ years of experience in a high volume B2B sales or renewals role ideally within technology
- Experience of Salesforce desirable but not essential
- Strong phone presence and experience in a high-volume customer interaction environment
- A self-starter with a high degree of initiative, a can-do attitude, results and goal-driven mindset
- Proficiency in additional languages would be a strong asset
Compensation
- In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
Company info
- SOTI's growth and success is a result of commitment to innovation through entrepreneurial culture and leadership.
- Employees are driven to make an impact, offer unique value and most importantly, be part of a winning team.
- Mississauga, ON (Hybrid)
- Take ownership and responsibility for all customers in the account database with a focus to grow the scope and value of the account
- Collect customer information, provide product information directly to customers and SOTI partners
- Provide feedback from customers to appropriate personnel within SOTI
- Deal with inbound and outbound calls/e-mail from and to customers, communicating special offers and other promotions
This listing is sourced directly from SOTI's careers page and normalized into a canonical job model.